Jemmy Diaz
Odessa,TX
Summary
Dynamic professional with a solid background in front office management and safety driving. Skilled in managing operations, training staff, and optimizing workflows to improve customer service and overall efficiency. Committed to fostering positive environments and enhancing team productivity.
Overview
11
11
years of professional experience
Work History
Front Office Manager
Massage Center
Owasso, OK
04.2024 - 12.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated scheduling of appointments, optimizing therapist availability and client satisfaction.
- Trained staff on customer service protocols, enhancing team performance and guest experiences.
- Implemented inventory management practices for supplies, reducing waste and improving cost efficiency.
School Bus Driver
Cypress Fairbanks ISD
Cypress, TX
05.2021 - 09.2023
- Ensured student safety during daily transportation routes, adhering to all traffic regulations.
- Conducted pre-trip and post-trip vehicle inspections to maintain operational compliance and safety standards.
- Assisted in managing behavioral issues among students, fostering a positive environment on the bus.
- Collaborated with school staff to develop efficient routing plans for optimal time management.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Obeyed federal, Tx and local traffic laws and regulations to enable safe transportation outcomes for participants.
Restaurant Team Member
Sultan Pepper
Houston, TX
02.2015 - 11.2019
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area and kitchen.
- Trained new team members on menu items and operational procedures.
- Assisted with inventory management, ensuring stock levels met demand.
- Collaborated with team to enhance workflow efficiency during peak hours.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
James Madison High School
Houston, TXSkills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Safety driver
Languages
English
Native or Bilingual
Timeline
Front Office Manager
Massage Center
04.2024 - 12.2025
School Bus Driver
Cypress Fairbanks ISD
05.2021 - 09.2023
Restaurant Team Member
Sultan Pepper
02.2015 - 11.2019
High School Diploma -
James Madison High School