Jemmyly Leroy
Brooklyn,NY
Summary
Dedicated professional with a strong background in financial auditing and customer service. Recognized for quick issue resolution and effective cash handling, aimed at enhancing guest satisfaction and supporting revenue growth.
Overview
7
7
years of professional experience
Work History
Night Auditor
Carvi Hotel
New York, New York
01.2011 - 01.2018
- Conducted nightly audits of financial reports and transactions for accuracy.
- Managed guest check-ins and check-outs during overnight shifts.
- Resolved guest inquiries and concerns promptly to ensure satisfaction.
- Collaborated with housekeeping to maintain room readiness for incoming guests.
- Monitored security systems to ensure guest safety throughout the night.
- Prepared end-of-day reports detailing hotel revenue and occupancy rates.
- Processed room charges and payments using hotel management software efficiently.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Processed guest check-outs, including payment processing and providing receipts.
- Greeted arriving guests and checked them in to their rooms.
- Responded to customer inquiries regarding hotel services, reservations, directions.
Education
Associate of Applied Science - Facilities
TCI College
320 W 31st St, New York, NY 1000101-2016
Skills
- Financial auditing
- Hotel management software
- Revenue reporting
- Cash handling
- Security monitoring
- Customer relationship management
- Customer services
- Time management
- Recordkeeping
- Clerical duties
- Problem solving
- Effective communication
- Team collaboration
Timeline
Night Auditor
Carvi Hotel
01.2011 - 01.2018
Associate of Applied Science - Facilities
TCI College
Similar Profiles
Cesar Damian Peña BartheCesar Damian Peña Barthe
Encargado de depósito at Carvi Transportes S.R.L.Encargado de depósito at Carvi Transportes S.R.L.
MURTAJA ALTAMEEMIMURTAJA ALTAMEEMI
Front office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotelFront office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotel
JUAN SAMAYOAJUAN SAMAYOA
Housekeeper / Receptionist / Construction at Hotel Appelviken, Hotel Rival, Clarion, Grand Hotel, SkanskaHousekeeper / Receptionist / Construction at Hotel Appelviken, Hotel Rival, Clarion, Grand Hotel, Skanska
Stella SociaStella Socia
Dog Sitter at Rover.comDog Sitter at Rover.com
Lakee MckinneyLakee Mckinney
Garbage Truck Driver at Waste Connections Inc.Garbage Truck Driver at Waste Connections Inc.