Hospitality Employee
Angela Solorio
Lake Elsinore Casino/Econo Lodge
Menifee,CA
11
years of professional experience
Detail-oriented Night Auditor experienced in managing front desk operations and resolving billing discrepancies to enhance customer satisfaction. General Manager with expertise in hotel operations and team mentorship, driving guest satisfaction and optimizing service quality across departments. Customer-oriented team member with a strong background in customer relations, delivering efficient check-in and check-out processes while ensuring a friendly and courteous guest experience.
Work History
Night Auditor
3 Years 6 Months- Conducted nightly audits to ensure accuracy of financial transactions and guest accounts.
- Managed front desk operations, facilitating smooth check-ins and check-outs for guests.
- Resolved discrepancies in billing, enhancing customer satisfaction and trust.
- Collaborated with housekeeping and maintenance teams to address guest needs promptly.
- Implemented efficient cash handling procedures, reducing errors during nightly reconciliations.
- Trained new staff on operational protocols and customer service best practices.
General Manager
5 Years 2 Months- Directed daily hotel operations, ensuring optimal guest satisfaction and service quality.
- Led budget management processes, optimizing resource allocation and financial performance.
- Collaborated with department heads to develop and implement strategic marketing initiatives.
- Mentored staff through training programs, enhancing team productivity and service standards.
- Analyzed customer feedback to identify areas for improvement and drive operational enhancements.
- Oversaw compliance with health and safety regulations, maintaining high industry standards.
Housekeeping Supervisor
1 Year 11 Months- Developed and implemented training programs for new housekeeping employees.
- Supervised housekeeping staff to ensure compliance with cleanliness and safety standards.
- Coordinated daily schedules to optimize room cleaning efficiency and staff workload.
- Inspected guest rooms and public areas for cleanliness, reporting maintenance issues promptly.
- Managed inventory of cleaning supplies, ensuring availability while reducing waste.
- Conducted performance evaluations for housekeeping team, providing constructive feedback and support.
Education
High School Diploma
Skills
Front desk operations
Multitasking and organization skills
Guest relations
Automated telephone systems
Multitasking and organization
Financial auditing
Customer service
Problem-solving
Financial transaction audits
Punctual and dependable
Timeline
Night Auditor
Lake Elsinore Casino/Econo Lodge
03.2023 - CurrentRead More
General Manager
Clarion Hotel
04.2017 - 06.2022Read More
Housekeeping Supervisor
Days Inn Hotel
05.2015 - 04.2017Read More
John North High
High School Diploma
Read More