JEN HELMS
Holland,Michigan
Summary
Dynamic product management professional with extensive experience, excelling in compliance and feature prioritization for US Payroll. Proven leadership in decision-making and customer service, driving successful product initiatives and enhancing user satisfaction. Expertise in analyzing regulatory changes ensures compliance and accuracy in payroll systems.
Overview
29
29
years of professional experience
1
1
Certification
Work History
SR Manager, Product Management & Compliance, US Payroll
Workday, Inc.
01.2017 - Current
- Responsible for roadmap, strategy, partner solutions, and managing a team of product managers for Workday Payroll for the US, supporting ~3700 large employer customers
- Prioritize, plan, and manage product enhancements, bug fixes, customer commitments, and compliance initiatives delivered in weekly service updates and major releases
- Create product release plans and conduct quarterly business reviews for senior leadership
- Collaborate with Development and QA to deliver functional and technical product initiatives, form scrum teams, and implement processes
- Work with Customer Support, Sales, and Services teams to answer questions, provide alternate solutions for product gaps, and prioritize product fixes and improvements
- Conduct customer interviews and design partner groups to gather business cases for new functionality
- Advise product managers on design solutions and act as decision-maker for critical issues
- Lead team of compliance analysts responsible for monitoring and researching changes in law to ensure system accuracy for thousands of delivered rates, limits, and calculations
- React to customer escalations for all compliance-related issues including legal as needed
- Resolve multiple compliance issues by analyzing, writing requirements, prioritizing fixes, communicating with customer-facing teams, and improving compliance processes
- Maintain internal audit control processes and provide evidence for SOC1 audits
- Present North America Workday Payroll roadmap at annual user conference, Workday Rising
SR Manager, Product Management, US Payroll
Workday, Inc.
10.2015 - 04.2016
- Established priorities of features, bugs, and enhancements for Payroll for the US
- Scheduled resources and communicated feature status to leadership
- Functioned as product manager for year end, tax filing, and implementation of US territories
Manager/Director, Payroll QA
Workday, Inc.
01.2010 - 10.2015
- Managed Quality Assurance team responsible for manual and automated testing for Absence Management, Time Tracking, and Payroll for the US, Canada, UK, and France
- Hired and developed team of 62 employees across US, Canada, Europe, and multiple remote locations
- Tested several complex US and Canada payroll features, including year end processing for Canada, gross up calculations, deduction priorities, and tax treaties
Principal QA Engineer
Workday, Inc.
08.2008 - 01.2010
- Rigorously tested all federal, state, and local payroll tax calculations, reporting and fixing over 100 bugs, in time for successful product go-live January 2009
- Worked closely with Product Management and Development to improve requirements and ensure features were well defined and implemented correctly
- Verified processing and data for periodic, quarterly, and annual tax filing ensuring customers met all deposit and reporting requirements by validating web services, data mapping, and file formats for supported partner vendor integrations (ADP, Mastertax, and Ceridian)
- Delivered end-to-end functionality for W-2 and W-2C production from reporting to processing to employee form output
Quality Assurance Manager
ProBusiness Services / ADP
07.2007 - 08.2008
- Trained and managed direct reports within Quality Assurance and led work by team in Hyderabad, India
- Assisted with resource planning, scheduling, and maintained status of all changes for a release
- Requested and reviewed builds from Release Management and ensured testing lab environments were maintained with correct versions
- Tracked and approved content and components for releases and communicated status and risks to the internal leadership ‘Scheduling Board’
Year End Product Manager
ProBusiness Services / ADP
03.2005 - 08.2008
- Managed the Year End enhancements and fixes through the entire development lifecycle
- Led Change Control Board representing areas of the organization affected by Year End processes
- Conducted research, business and technical analysis, and wrote functional requirement documents for cross-functional teams
Senior Quality Assurance Engineer/Lead
ProBusiness Services / ADP
10.1999 - 07.2007
- Reviewed and evaluated business, functional, and technical design documents for application development
- Designed, documented, and executed test plans for product fixes and enhancements ensuring accuracy and usability
- Worked with Product Development in planning and design of new features and coordinated User Acceptance Testing
- Tested and corrected production output for all W-2 and 1099 forms ensuring accuracy and alignment for millions of printed employee forms and related agency filings
Compliance Research Analyst/Supervisor – Payroll & Tax
ProBusiness Services / ADP
11.1996 - 10.1999
- Joined ProBusiness Services as a start-up to research and analyze rules affecting the US Payroll software and Tax Filing systems
- Created system specifications and coordinated with Development to ensure timely and accurate implementation
- Managed multiple projects to ensure systems were compliant with federal, state, and local payroll laws
- Led team responsible for tax rates and limits, multistate taxation, tax filing deposit and reporting frequencies and forms, and quarterly and annual reconciliation forms and files
Education
Juris Doctor -
University of Toledo College of Law
Toledo, Ohio01.1996
BA - Social Psychology and Philosophy
Western Michigan University
Kalamazoo, Michigan01.1993
Skills
- Decision-making
- Relationship building
- Product management
- Regulatory compliance
- Risk management
- Analytical thinking
- Strategic planning
- Team leadership
- Customer service
- Presenting and public speaking
Certification
- Certified Payroll Professional
- Juris Doctor
Timeline
SR Manager, Product Management & Compliance, US Payroll
Workday, Inc.
01.2017 - Current
SR Manager, Product Management, US Payroll
Workday, Inc.
10.2015 - 04.2016
Manager/Director, Payroll QA
Workday, Inc.
01.2010 - 10.2015
Principal QA Engineer
Workday, Inc.
08.2008 - 01.2010
Quality Assurance Manager
ProBusiness Services / ADP
07.2007 - 08.2008
Year End Product Manager
ProBusiness Services / ADP
03.2005 - 08.2008
Senior Quality Assurance Engineer/Lead
ProBusiness Services / ADP
10.1999 - 07.2007
Compliance Research Analyst/Supervisor – Payroll & Tax
ProBusiness Services / ADP
11.1996 - 10.1999
BA - Social Psychology and Philosophy
Western Michigan University
Juris Doctor -
University of Toledo College of Law
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