Jen Levenberg
Dublin,GA
Summary
Dynamic professional skilled in thriving in both remote and office environments, ensuring efficiency and accuracy in all tasks. Possesses advanced proficiency in Microsoft Office with a strong track record of drafting essential documents such as memos, letters, brochures, and meeting notes, alongside expertise in spreadsheet management, database oversight, scheduling, and reporting. Demonstrated ability to collaborate effectively across departments to uphold company standards and ensure compliance. Recognized for exceptional customer service skills, leadership capabilities, and a commitment to training, with a proven focus on problem-solving, addressing discrepancies, and enhancing customer retention.
Overview
22
22
years of professional experience
Work History
Marketing Coordinator
The Steven Kent Winery
08.2016 - 08.2021
- Manage marketing for five wine clubs including email management, wine club applications, promotion and donation program and website management
- Create monthly email campaigns to our wine club members and general mailing list (5000+ members)
- Process and calculate employee incentives (such as wine club signups, mailing list signups, and high sales spiffs)
- Create various coupon programs and report results to management
- Extract data from monthly reports (demographics, birthdays, new wine club members, wine club cancellations, and sales reports)
- Develop customer surveys and report the results to the management team utilizing Microsoft Excel and Survey Monkey
- Input off site, wine club members and mailing list submissions into AMS, Microsoft Excel, Robly Marketing and Constant Contact
- Maintained relationships with wine club members to ensure customer satisfaction and retention
Order Desk Supervisor
Pindler & Pindler
10.2012 - 10.2014
- Managed 9 Order Desk employees (staffing and break schedules, vacation requests, employee development, coaching and training)
- Directed order entry, follow up on existing orders, verify all information pertinent to the order, answer stock inquiries, price verification, and back-order information
- Coordinated department documentation and emailed out daily department communication
- Reviewed daily reports for accuracy
- Resolved customer complaint calls in a timely manner and to the customer's satisfaction
- Facilitated testing for interactive website ordering
- Conducted department meetings
- Worked closely with other departments to ensure customer satisfaction (back orders, applying credits to orders and contacting mill sources for stock inquiries)
- Followed up with customers bi-weekly regarding their orders
- Monitored Order Desk phone queue coverage
- Reviewed resumes and conducted interviews for potential new hires
- Developed new training techniques, procedures, and manuals
Office Coordinator
Zephyr Express
10.2012 - 10.2014
- Developed and maintained excellent rapport with customers, internal employees, management, and other departments to ensure customer satisfaction
- Coordinated Logistics and Dispatching for over 11 drivers and over 150 orders daily
- Managed daily flow of over 150 orders in a timely fashion and ensuring accuracy (i.e., pricing, delivery location, and delivery dates)
- Resolved delivery issues directly with customers in a timely and accurate manner
- Coordinated supply inventory and ordering for the office and warehouse
- Evaluated customers and accounts to ensure delivery times and instructions are up to date
- Oriented new customers on Zephyr's policies and procedures
- Audited delivery schedules constantly to optimize delivery routes and standards
Head Trainer & Server
Chilli’s
05.2008 - 08.2009
- Conducted new employee orientation
- Acted as Assistant Manager when needed
- Developed training schedules for over 25 employees
- Instigated employee incentive contests
- Conducted trainer staff meetings and trainings
- Ensured that all new employee trainings were completed and accurate
Customer Care Specialist
PEAK Performance
05.2008 - 02.2009
- Supported 4 Sales Representatives, 9 team members and other departments to ensure customer satisfaction
- Created processed and evaluated customer orders, credits, and complaints to optimize service standards
- Coordinated and developed various marketing campaigns and ensured accuracy on all printed materials prior to distribution
- Contacted and reviewed campaigns monthly for 150 customers and accurately documented every customer interaction in the customer’s file
Lead Customer Service Representative and Warehouse Coordinator
Regal Wine Company
10.2005 - 04.2008
- Managed 9 employees, 5 warehouses and supported a satellite office
- Promoted to act as a liaison between warehouses and office during merger
- Maintained and revised delivery schedules for 5 warehouses in California
- Conducted inventories for over 1000 products
- Investigated product discrepancies in the warehouse
- Resolved delivery and proof of delivery issues
- Implemented and tested a new computer system (Beverage One) and upgraded and tested an existing computer system (JDE Edwards)
Events Manager & Wine Club Coordinator
The Steven Kent Winery
07.1999 - 03.2004
- Coordinated over 100 private and corporate events, wine release parties and corporate team building events
- Managed all event aspects including pricing, contract preparation, event rentals, supply ordering, staffing, food preparation, training, set up, breakdown, billing, payment, and client follow up
- Developed and maintained event calendar
- Maintained 4 wine club databases using Microsoft Access and Excel
- Extracted information from databases to create spreadsheets and various reports for the owner
- Provided daily customer service between clients, customers, and wine club members
- Developed a strong rapport with over 700 wine club members
Tasting Room & Restaurant Manager
Stony Ridge & Crooked Vine Winery
11.2000 - 09.2002
- Coordinated winery special events including implementation of Wine Club Happy Hour and Summer Event Series
- Managed operational conflicts in the winery and restaurant to ensure customer and staff satisfaction
- Facilitated staff trainings and reviews; coordinated alcohol and beverage training
- Developed daily and weekly incentive contests to up sell (encourage additional purchases) of winery and restaurant items
Education
Bachelor of Science - Hospitality Management
San Jose State University
San Jose, CA05-1997
Minor - Business Administration
San Jose State University
San Jose, CA05-1997
Skills
- Customer service
- Effective team collaboration
- Meticulous attention to detail
- Logistics coordination
- Comprehensive event planning
- Targeted email campaigns
- Employee training
- Data organization and maintenance
- Inventory control
- Client/Vendor relations
Timeline
Marketing Coordinator
The Steven Kent Winery
08.2016 - 08.2021
Order Desk Supervisor
Pindler & Pindler
10.2012 - 10.2014
Office Coordinator
Zephyr Express
10.2012 - 10.2014
Head Trainer & Server
Chilli’s
05.2008 - 08.2009
Customer Care Specialist
PEAK Performance
05.2008 - 02.2009
Lead Customer Service Representative and Warehouse Coordinator
Regal Wine Company
10.2005 - 04.2008
Tasting Room & Restaurant Manager
Stony Ridge & Crooked Vine Winery
11.2000 - 09.2002
Events Manager & Wine Club Coordinator
The Steven Kent Winery
07.1999 - 03.2004
Bachelor of Science - Hospitality Management
San Jose State University
Minor - Business Administration
San Jose State University