JEN MARIANI
Elon,NC
Summary
Knowledgeable with background in overseeing retail operations and ensuring optimal store performance. Strong record of driving sales growth and enhancing customer satisfaction. Proven expertise in team leadership, inventory management, and strategic planning. Reliable in adapting to changing market demands and fostering collaborative work environment. Known for effective communication, problem-solving, and delivering consistent results.
Overview
18
18
years of professional experience
Work History
SENIOR MANAGER | APPLE FRIENDLY CENTER
APPLE
10.2023 - Current
- Inform and energize our teams to deliver exceptional work and contribute to operational excellence.
- Actively connect with team members to provide necessary support, tools, and resources to provide outstanding customer interactions.
- Led cross-functional teams to streamline product launch processes and enhance collaboration across departments.
- Coordinated comprehensive performance reviews, driving accountability and continuous improvement within the manager team structure.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Implemented Safety Standards and assisted with launch of EHS program across retail stores.
SENIOR MANAGER
ROSS PARK MALL, APPLE
09.2018 - 10.2023
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Developed and executed successful training program for managers and leads across 3 retail stores, equipping them with essential leadership skills.
Store Manager
HOME DEPOT
05.2013 - 01.2018
- Managed multiple retail stores, with sales ranging from $17 million to $50 million.
- Enforced company policies and procedures, maintaining compliance with health and safety standards.
- Demonstrated track record of successfully achieving sales and profitability targets at all locations.
- Implementing effective inventory management strategies that consistently reduce shrinkage percentages.
- Development of Managers and supervisors for advancement opportunities.
District Operations Manager
Home Depot
02.2008 - 04.2013
- Trained and guided the district/regional asset protection managers to maintain high productivity in operational areas , improve shrink, and safety performance metrics consistently across multiple stores.
- Developed processes to minimize costs and prevent losses with Store Manager partnerships. Sharing best practices with RDO to improve across more stores.
- Worked in partnership with District Manager to Implement operational strategies to improve efficiency on PNL expenses across multiple store locations.
- Assisted in investigation of internal and external theft trends while working with local and state authorities for prosecution.
- Led Woman in Leadership Program for local, district, and regional events and development planning.
Education
DOG AND K-9 BEHAVIORAL AND EMOTIONAL COGNITIVE LEARNING - UNDERSTANDING THE BEHAVIORS OF DOGS IN TODAY'S WORLD
DUKE UNIVERSITY
01.2024
BACHELORS - BUSINESS MANAGEMENT
UNIVERSITY OF PITTSBURGH
01.1998
Skills
- Customer Service
- Talent Development
- Safety and Emergency response
- Work Planning and Prioritization
- Strategic planning for Merchandising Resets and Launch
- Performance tracking and evaluation for managers and leads
- Managing operations and efficiency
- Innovation management
- Team leadership
Accomplishments
- Improvement of Team Pulse Scores for 2 Years- (20+ bps in 5 categories)
- Genius Bar Ovation Awards for Q1-Q4-2024, Q2-2025
- 4 Stores in Pittsburgh District exceeded Safety 365 for multiple years
Timeline
SENIOR MANAGER | APPLE FRIENDLY CENTER
APPLE
10.2023 - Current
SENIOR MANAGER
ROSS PARK MALL, APPLE
09.2018 - 10.2023
Store Manager
HOME DEPOT
05.2013 - 01.2018
District Operations Manager
Home Depot
02.2008 - 04.2013
BACHELORS - BUSINESS MANAGEMENT
UNIVERSITY OF PITTSBURGH
DOG AND K-9 BEHAVIORAL AND EMOTIONAL COGNITIVE LEARNING - UNDERSTANDING THE BEHAVIORS OF DOGS IN TODAY'S WORLD
DUKE UNIVERSITY