Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Third Party Risk Management Program Manager
CONNEXUS CREDIT UNION
Wausau
01.2024 - Current
Responsibe for the creation and maturing the third party risk management program.
Developing controls, new processes, and policy to support the safety and soundness of the organization.
Enhancing the organization Business Continuity Program.
Managing and maturing the eGRC platform.
Developed comprehensive business continuity plans for operational resilience.
Conducted risk assessments to identify potential business disruptions.
Reviewed and updated continuity plans regularly to ensure compliance.
Coordinated simulations and drills to test preparedness and response capabilities.
Facilitated tabletop exercises with key stakeholders to test the effectiveness of established plans.
Evaluated third-party service providers' capabilities and resources needed for successful recovery from disasters.
Senior Merger and Acquisition Project Manager
CONNEXUS CREDIT UNION
Wausau
02.2023 - 01.2024
Coordinated and drove implementation of eGRC Platform Modules.
Motivated teams to meet hard deadlines.
Provided project management leadership for response teams including members of senior leadership and VPs.
Merger Consultant - Project Manager
Connexus Credit Union
Wausau
11.2021 - 02.2023
Timely and successfully facilitated and executed the merger of a $450 million dollar credit union.
Managed 20 plus project teams and consistently communicated status and issues to leadership.
Led 21 Merger Project Teams consisting of over 100 team members across the business.
Created process and procedures for repeatable performance during a merger.
Project Manager
Community West Credit Union
Kentwood
05.2016 - 11.2021
Identifying, developing, and enacting change for the betterment of the organization.
Data analysis to assist with data driven decision making.
Manage new product and services creation and roll out.
Successfully completed 3 credit union mergers.
Senior Accountant
COMMUNITY WEST CREDIT UNION
Kentwood
05.2014 - 05.2016
Responsible for end of month reconciliations and closing monthly books.
Create board and government reports, contract review and negotiation, and analyzing data to help drive decisions.
Online Banking Call Center Specialist
MERCANTILE BANK
01.2014 - 05.2014
Online banking customer service.
Assisting customers with online banking, remote deposit, and bill pay inquiries.
Assisting customers through an online banking conversion.
Operations Manager
FIRST UNITED CREDIT UNION
02.2012 - 01.2014
Accounting responsibilities, government and board reporting, and high end customer service and problem solving.
Contract review and monitoring.
Credit and debit card portfolio management.
Onboarding new mortgage loans.
Bookkeeping Specialist
CU*ANSWERS
Grand Rapids
02.2009 - 01.2012
Performing money movement daily work and providing end of month processing reports to credit unions.
Assisting with merger activity.
Reconciling corporate accounts.
Education
BUSINESS ADMINISTRATION -
NORTHWOOD UNIVERSITY
BUSINESS ADMINISTRATION -
MONTCALM COMMUNITY COLLEGE
Skills
Financial services
Project management
Analysis skills
Contract management
Risk Management
Process Development and Improvement
Supervising experience
Business Continuity Planning
Program Management
Data analysis skills
Advanced Microsoft Office Skills
Deadline Oriented
Highly Organized
Great Time Management Skills
Certification
Certified Business Continuity Professional, 9/24/2025
Certified Third Partt Risk Management Professional, 10/31/2024
Master Certificate in Business Analytics, 01/01/20, Present
Executive Presence & Influence: Persuasive Leadership Development, Wharton University of Pennsylvania, 11/01/18, Present
Program Manager, Third-Party/Vendor Risk Management at Navy Federal Credit UnionProgram Manager, Third-Party/Vendor Risk Management at Navy Federal Credit Union