Jen Spice
Air Traffic Control Specialist, Support Specialist
Hilo,HI
Summary
Multi-talented Air Traffic Controller with a comprehensive foundation of promoting safety in the skies. Outstanding reputation as a proactive problem solver to provide facility support. Consistently recognized for performance excellence, positively impacting overall morale and safety compliance.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Air Traffic Control Specialist, Support Specialist
FAA
Hilo, HI
05.2022 - Current
- Used Microsoft Office software to create and update documents and training materials, bringing them in alignment with national FAA requirements.
- Trained and experienced in Microsoft 365 tools, Huddle app, and TEAM training website tools for storing, sharing, and collaborating with facility directives and documents.
- Identified challenges with information sharing and initiated solutions to enhance communication.
- Completed Quality Assurance/ Quality Control course, as well as training in records management and FAA travel policies.
- Collaborated with facility team on traffic count validation project and update for facility training order.
- Sought out national resources for facility support in regards to IT training, directives management, training materials, Occupational Safety & Health support, and emergency planning.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Researched continually to stay up to date on new FAA rules and policies.
- Facilitated classroom training of new air traffic employees.
- Created organization and maintenance schedule for facility training equipment, ensuring trainees have necessary tools and support.
Air Traffic Control Specialist
FAA
Eugene, OR
11.2015 - 05.2022
- Achieved greater safety culture as a highly regarded OJTI and facilitator for Integrative Safety Training.
- Developed major improvements in IDS-4 interface for improved usability and information, to provide exceptional controller support.
- Led Collaborative Work Group team in delivery of new STARS radar maps, resulting in more clear informational tools for users.
Air Traffic Control Specialist
FAA
Fairbanks, AK
04.2010 - 10.2015
- Active NATCA member of Runway Safety Action Team and Local Safety Council program, including on-site evaluations and internal audits.
- Innovated with Collaborative Work Group teams in TRACON redesign project and delivery of new SOP, resulting in clarity of team duties and streamlined functioning.
Flight Operations Hub Coordinator
Pinnacle Airlines
Minneapolis, MN
01.2010 - 04.2010
- Managed operational improvements in aircraft and crew routing which resulted in large monetary and time savings, with improved customer satisfaction.
- Mitigated delays by investigating causes, identifying trends, then proposed and implemented solutions.
Operations Coordinator
Mesaba Airlines
Minneapolis, MN
01.2005 - 01.2010
- Developed and implemented daily operations plans such as aircraft routing, employee assignments, and hazard mitigation strategies.
- Provided direction and guidance to internal teams in order to achieve targets.
Education
College Coursework - Liberal Arts And General Studies
Normandale Community College
Minneapolis, MN 11.2002 - 05.2004
High School Diploma -
Apple Valley Senior High School
Apple Valley, MN 09.1997 - 06.2001
Skills
Clear and effective communications
Project organization
Attention to Detail
Staff education and training
Affiliations
National Air Traffic Controllers Association - Member
References
- Elizabeth Moore: FAA Air Traffic Manager - (808)932-4710 - elizbeth.a.moore@faa.gov
- Richard Kovalkevich: FAA Air Traffic Operations Supervisor - (808)932-4701 - richard.kovalkevich@faa.gov
- Vince Domen: Air Traffic Control Specialist - (808)221-4520 - vincent.domen@faa.gov
Timeline
Air Traffic Control Specialist, Support Specialist
FAA
05.2022 - Current
Air Traffic Control Specialist
FAA
11.2015 - 05.2022
Air Traffic Control Specialist
FAA
04.2010 - 10.2015
Flight Operations Hub Coordinator
Pinnacle Airlines
01.2010 - 04.2010
Operations Coordinator
Mesaba Airlines
01.2005 - 01.2010
College Coursework - Liberal Arts And General Studies
Normandale Community College
11.2002 - 05.2004
High School Diploma -
Apple Valley Senior High School
09.1997 - 06.2001