Jennifer Whelan
Duxbury,MA
Summary
Project, Program and People leader, experienced in data analysis, KPI and budget management, reporting automation, and business operations with a track record of driving cross-functional initiatives, improving processes, and elevating customer experience within complex telecommunications and PMO environments. Skilled in executive communication, presentation, and team leadership, delivering insights through advanced Excel, PowerPoint, BI reporting, and project management tools.
Overview
22
22
years of professional experience
Work History
Senior Program Manager, Network Transformation
Verizon
Boston, MA
01.2016 - 01.2025
- Led cross-functional alignment, strategic planning based on business requirements, tracking program performance, and delivery of executive-level reporting. Leverage financial and operational data to generate actionable insights, automate reporting and analytics, presenting data analysis for growth projections and intended outcomes to all levels of the organization.
- Build relationships between Clients and internal IT partners to create technical solutions and cross-team communication channels to promote partnership and mutually beneficial results. Lead project management and documentation to support fiber-migration initiatives, streamline project lifecycle, leveraging specialized tools to drive efficient service delivery.
Senior Analyst, Business Operations
Verizon
Boston, MA
01.2013 - 01.2016
- Lead analyst and liaison between Legal and PMO Teams, responsible to ensure contract language, timeline, and compliance standards are met for all network migration client correspondence, and regulatory agencies, including FCC/BBB and State and Federal Attorney General Offices.
Support Specialist / Team Manager, Network Wholesale
Verizon
Boston, MA
01.2003 - 01.2013
- Led Frame Relay Deployment teams, driving KPI performance through effective coaching and performance management. Coordinated efforts across VADI, ILEC, Carrier Operations and Sales to ensure alignment and service delivery to approximately one-hundred ATM/Frame Relay projects on time and within budget.
- Developed M&Ps, job aids, and process documentation, supporting claims centers with complex billing disputes. Served as the primary contact for high-profile clients, sales and finance teams for consistent account reconciliation. Facilitated product and billing training, presented co-op programs, and improved billing processes, driving 2-5% yearly revenue increase.
Education
Bachelor of Science - Marketing
Merrimack College
Skills
- Project & People Management, Program Leadership, Data Analysis, KPIs, Reporting Automation, Executive Communication & Presentation, Business Operations, Process Improvement, Telecommunications, PMO, Customer Experience, MS Excel, PowerPoint, Project, BI Reporting, and Project Management Tools and Automation
Timeline
Senior Program Manager, Network Transformation
Verizon
01.2016 - 01.2025
Senior Analyst, Business Operations
Verizon
01.2013 - 01.2016
Support Specialist / Team Manager, Network Wholesale
Verizon
01.2003 - 01.2013
Bachelor of Science - Marketing
Merrimack College