Jen Williams

• Responsible for creating and implementing all sales strategies that are beneficial for members and business alike.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Creating in house and social media graphics promoting sales and promos.
• Handled customer relations issues, enabling quick resolution that benefit both members and the business.
• Leading weekly and monthly development meetings to ensure the highest level of performance from my team.
• Responsible for handling all incoming phone calls for all 3 locations. Providing detailed information about services offered.

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• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Assisted clients with personal fitness goals through realistic objectives.
• Explained exercise modifications and contraindicated movements to participants with history of injury.
• Maintained up-to-date knowledge of fitness training methods to inform approach.
• Educated members on preventive care, nutrition, and goal setting.
• Increased client retention through consistent communication, motivation, and support.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.