Jen Wilson
Red Oak,IA
Summary
Dynamic and dedicated professional with a strong work ethic and proven problem-solving abilities. At Casey's General Stores, I enhanced customer satisfaction by effectively resolving inquiries and managing complaints. Skilled in time management and communication, I consistently delivered exceptional service while fostering positive relationships with customers and team members.
Overview
16
16
years of professional experience
Work History
Babysitter
Random House
01.2009 - 01.2025
- Supervised children during playtime and activities, ensuring safety and engagement.
- Developed creative educational games to promote learning and social interaction.
- Managed daily schedules, coordinating meals, naps, and recreational activities effectively.
- Communicated regularly with parents about children's progress and daily experiences.
Crew Member
McDonald's
11.2020 - 12.2021
- Assisted in maintaining cleanliness and organization of dining and kitchen areas.
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with team members to ensure efficient food preparation and service delivery.
- Learned safety procedures for handling food and operating equipment effectively.
Customer Service Representative
Caseys General Stores
04.2021 - 07.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed order requests using CRM software, ensuring accuracy and prompt fulfillment.
- Managed customer complaints with empathy, providing timely resolutions to enhance satisfaction.
- Collaborated with team members to streamline processes and improve response times.
Education
No Degree -
Clarinda HighSchool
Clarinda, IASkills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
Timeline
Customer Service Representative
Caseys General Stores
04.2021 - 07.2021
Crew Member
McDonald's
11.2020 - 12.2021
Babysitter
Random House
01.2009 - 01.2025
No Degree -
Clarinda HighSchool
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