Jena Bowers
Shenandoah
Summary
Dedicated paraprofessional skilled in effective communication, behavior management, and special education support. Proven ability to enhance student engagement and facilitate learning through collaboration and tailored instructional strategies.
Overview
15
15
years of professional experience
Work History
Paraprofessional
Essex Community School
Essex, IA
08.2024 - Current
- Supported classroom instruction by assisting teachers with lesson implementation and student engagement.
- Facilitated small group activities to enhance student understanding of core subjects.
- Monitored student progress, providing feedback to educators for tailored instructional strategies.
- Implemented behavior management techniques to promote a positive learning environment.
- Collaborated with special education staff to support individualized education plans (IEPs).
- Assisted in the development of educational materials and resources for diverse learning needs.
- Adapted instructional methods based on student feedback and evolving classroom dynamics.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
911 Dispatch Supervisor
Shenandoah Police Department
Shenandoah, IA
08.2011 - 08.2024
- Supervised daily operations of 911 dispatch center, ensuring efficient response to emergency calls.
- Trained and mentored dispatch staff on protocol adherence and effective communication techniques.
- Implemented quality assurance measures to enhance call handling accuracy and service delivery.
- Developed and maintained operational procedures, improving overall workflow efficiency in dispatch operations.
- Coordinated multi-agency communications during critical incidents, facilitating effective resource deployment.
- Analyzed performance metrics to identify areas for improvement and optimize dispatch processes.
- Managed scheduling and staffing for dispatch personnel, ensuring optimal coverage during peak hours.
- Facilitated efficient communication between dispatchers and first responders, leading to faster response times during emergencies.
- Adapted quickly to unexpected challenges or changes in workload demands while maintaining a calm demeanor under stress.
- Maintained high-quality records management system to support ongoing operations as well as after-action reporting requirements.
- Improved response times by streamlining call prioritization and dispatch processes.
- Promoted an inclusive workplace culture that fostered collaboration among diverse employees across various shifts and roles.
- Developed and maintained strong relationships with local emergency service providers to ensure seamless cooperation during crisis situations.
- Ensured accurate information dissemination by maintaining up-to-date knowledge of jurisdictional maps, policies, and procedures.
- Coordinated timely responses to critical incidents by effectively managing staff resources under pressure-filled circumstances.
- Streamlined workflow processes to optimize resource allocation during high-pressure situations.
- Modeled professionalism in interactions with both internal staff members at all levels as well external stakeholders including law enforcement officers firefighters medical personnel elected officials citizens seeking assistance through emergency calls.
- Enhanced dispatcher training program, resulting in increased efficiency and reduced errors.
- Oversaw scheduling for the 911 Dispatch Center, ensuring optimal staffing levels during peak hours and special events.
- Conducted regular equipment audits, ensuring all technology was functional and up-to-date for effective call handling capabilities.
- Reduced employee turnover by implementing a supportive and growth-oriented work environment.
- Assisted callers in emergency situations with appropriate information and support.
Education
High School Diploma -
Shenandoah High School
Shenandoah05-2010
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Special education support
- Calm and patient demeanor
- Teacher support
- Classroom organization
- CPR and first aid
- Special education
- Computer skills
- Call prioritization
- Public safety
- Policy enforcement
- Emergency protocols
- Incident command system
- Geographic awareness
- Radio communications
- Emergency management
- Critical Decision-making
- Call center operations
- Dispatch protocols
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Prioritizing situations
- Attention to detail
- Listening skills
- Problem-solving abilities
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Basic life support
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
Timeline
Paraprofessional
Essex Community School
08.2024 - Current
911 Dispatch Supervisor
Shenandoah Police Department
08.2011 - 08.2024
High School Diploma -
Shenandoah High School