Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jena Cagle

Wyandotte,MI

Summary

Proficient Counter Manager with demonstrated leadership understanding. Strong history of revenue generation specializing in repeat customer cultivation and maintenance with top-notch service. Adept problem solver with experience resolving customer and staff issues. Strong administrator with extensive experience managing staff schedules, hiring, training and daily accounting. Dedicated to efficient daily operations in fast-paced settings.

Overview

4
4
years of professional experience

Work History

Estee Lauder Counter Manager

Macy's
Novi, MI
06.2023 - Current
  • Maintained attractive, well-organized displays with regular resets
  • Brought in new customers with unique customer appreciation events and special sales
  • Greeted customers and asked open-ended questions to assess needs
  • Served guests with focus on ensuring excellent customer experiences
  • Used POS system to help management improve margins, ensure accurate sales reporting and develop staff revenue goals
  • Built strong team through positive, proactive communication and coaching.

Prestige Beauty Lead

Macy's
Dearborn, MI
10.2022 - Current
  • Organized schedules and daily assignments for team, leveraging individual knowledge and strengths to maximize team success
  • Monitored team operations and workflow during busy periods, making adjustments to improve customer service
  • Provided team support to help develop team members skills
  • Modeled exemplary behavior and standards to inspire staff members
  • Supervised teams and individuals by providing actionable feedback on performance and setting goals for improvement
  • Recognized employee strengths, improvements and outstanding contributions
  • Supported teams to achieve department goals and objectives.

Prestige Beauty Advisor

Macy's
Dearborn, MI
07.2022 - 10.2022
  • Evaluated customer skin to determine unique conditions and skin type
  • Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns
  • Exceeded sales goals by providing personalized beauty experience based on customer needs
  • Displayed merchandise to present visually appealing arrangements that drive sales.

Special Education Teacher

Taylor Public Schools
Taylor, MI
01.2020 - 10.2022
  • Teamed with general education teachers to plan and implement curriculum, state and district-wide assessments
  • Encouraged curiosity, exploration and problem-solving with tailored recreation programs
  • Developed and maintained individualized skill-appropriate lesson plans to promote and build student confidence
  • Established and maintained dynamic working relationships with students and parents to support classroom objectives
  • Developed interesting and interactive learning methods tailored to help students with individual needs
  • Conducted small group and individual classroom activities with students based on differentiated learning needs
  • Encouraged student empathy of others to build confidence and improve self-image.

Fragrance Vendor

L'Oreal
Dearborn, MI
11.2020 - 01.2022
  • Exceeded daily sales objectives consistently
  • Launched new products successfully with special in-store events
  • Brought in new customers with polished strategies and eye-catching displays
  • Delivered luxury client experiences with professionalism and skill
  • Demonstrated passion for fragrance in every interaction, building brand interest for target fragrances
  • Enhanced service by educating customers about fragrances and how to maximize use of each.

Education

Bachelor of Science in Special Education Teacher -

Wayne State University
12.2014

Skills

  • Relationship building
  • Customer needs assessment
  • Application techniques
  • Product demonstrations
  • Customer service
  • Customer engagement
  • Building customer relationships and loyalty
  • Adaptable and flexible

References

References available upon request.

Timeline

Estee Lauder Counter Manager

Macy's
06.2023 - Current

Prestige Beauty Lead

Macy's
10.2022 - Current

Prestige Beauty Advisor

Macy's
07.2022 - 10.2022

Fragrance Vendor

L'Oreal
11.2020 - 01.2022

Special Education Teacher

Taylor Public Schools
01.2020 - 10.2022

Bachelor of Science in Special Education Teacher -

Wayne State University

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Jena Cagle