Jena Cedillo- Connors
Knoxville,TN
Summary
Highly organized and customer-focused professional with experience in both patient care coordination and restaurant management. Skilled in patient intake, care scheduling, EHR documentation, and HIPAA compliance, alongside strengths in team coordination, time management, and high-volume operations. Known for exceptional customer service, strong communication, and the ability to manage workflows, multitask, and maintain accuracy in fast-paced environments. ServSafe certified, POS-trained (R365, Toast, Aloha/NCR), and flexible with scheduling
Overview
10
10
years of professional experience
Work History
Server, Customer Service
Pizza Rio
Pigeon Forge, TN
10.2024 - 01.2026
- Supported a family-owned restaurant for 9+ years (non-consecutive), demonstrating long-term commitment, reliability, and strong relationships with ownership and staff
- Maintained in depth knowledge of Brazilian cuisine, churrasco service style, wine pairings, and menu offerings to confidently guide guest decisions
- Managed high-volume dining periods while maintaining accuracy, efficiency, and a positive guest experience
- Built strong rapport with regular customers, contributing to customer loyalty and word of mouth referrals
- Assisted with training and onboarding of new servers, reinforcing service standards and restaurant culture
- Adapted quickly to evolving restaurant needs, including schedule changes, staffing shortages, and operational shifts
- Collaborated closely with kitchen staff, and management to ensure smooth service flow and timely delivery
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Handled cash, POS transactions, and order accuracy with attention to detail and accountability
Assistant General Manager, Server, Supervisor
Lonesome Dove
Knoxville
04.2021 - 10.2024
- Assistant Manager -
- Opened and closed restaurant operations, ensuring readiness, cash handling accuracy, and compliance with company standards
- Served as Primary Floor Manager, overseeing daily service flow, staff performance, and guest satisfaction
- Assisted with inventory management, invoice entry, and vendor coordination to support cost control
- Created and managed employee schedules to ensure proper staffing and labor efficiency
- Configured and maintained Aloha and Toast POS systems, supporting smooth front-of-house operations
- Prepared and submitted corporate reports with accuracy and timeliness
- Supervised and led front of house staff as floor lead, providing real-time coaching and support
- Trained new and existing employees. Developed training guides and dietary menus to support service consistency and guest needs
- Assisted across multiple roles including expo, host stand, and bar, ensuring seamless service during peak periods
DLHC, RA, IOP/EOP Co-Facilitator
Cherokee Health systems
Knoxville
04.2019 - 01.2021
- Guide patients through their patient portal allowing them access to medical records & prescriptions all by teaching digital literacy.
- Outreach/ Retention for surveys for research program.
- Accurately obtained and documented patients’ vital signs, including blood pressure
- Coordinate schedule with phlebotomist to gather Biospecimens.
- Collected urine specimens while ensuring patient comfort and compliance with clinical guidelines
- Prepared, labeled, and processed blood and urine samples in accordance with laboratory and safety regulationsQuality control for equipment.
- Record keeping/ Data Collection
- Collect patient samples.
- Coordinated group therapy sessions to enhance patient engagement and participation.
- Scribe/ Assist during IOP/EOP sessions.
- Facilitated workshops to enhance participant engagement and learning outcomes.
- Conducted regular maintenance checks to ensure optimal performance.
Server, Host, Salad bar
Brazeiros
Knoxville
06.2016 - 01.2018
- Guide guests through the menu options.
- Ensure quality of guests’ experience.
- Assist with salad bar prep & presentation.
- Help at the host stand. Train/ seat/ book large events.
Education
Degree Pending - General associate of science course path
Pellissippi State Community College
Knoxville05.2020
Diploma - Primary focus business management and marketing courses
West High School
Knoxville05.2018
Skills
- Patient intake and assessment
- Vital signs monitoring (blood pressure, pulse, temperature)
- Knowledge of basic medical terminology
- Coordination of patient care plans
- HIPAA compliance and patient confidentiality
- Proficiency with EHR systems
- Data entry and documentation accuracy
- Standard computer skills (email, scheduling software, NexGen)
- Phone etiquette and professional communication
- Strong communication skills
- Appointment scheduling and care coordination
- Managing patient records and electronic health records (EHR/EMR)
- Coordinating referrals and follow-up care
- Time management and multitasking
- Organizing patient flow and care timelines
- Exceptional customer service
- ServSafe certification
- R365/ Toast Trained
- Aloha/ NCR Trained
- Flexible schedule
Languages
English
Native or Bilingual
Spanish
Limited Working
Portuguese
Limited Working
Timeline
Server, Customer Service
Pizza Rio
10.2024 - 01.2026
Assistant General Manager, Server, Supervisor
Lonesome Dove
04.2021 - 10.2024
DLHC, RA, IOP/EOP Co-Facilitator
Cherokee Health systems
04.2019 - 01.2021
Server, Host, Salad bar
Brazeiros
06.2016 - 01.2018
Diploma - Primary focus business management and marketing courses
West High School
Degree Pending - General associate of science course path
Pellissippi State Community College