Jena Clark - Managing Operator / General Manager - IHOP

Summary

Directed high-volume restaurant operations, enhancing revenue growth and cultivating high-performing teams.

Operations professional with track record of maintaining high standards and delivering results in production environments. Proven ability to ensure smooth operations and uphold stringent safety protocols. Known for strong collaboration skills and adaptability to changing demands, with focus on precision and problem-solving.

Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.

Experienced with leading restaurant teams to achieve operational excellence and customer satisfaction. Utilizes strong organizational and leadership skills to manage diverse tasks and resolve conflicts. Track record of implementing effective cost-control measures and enhancing service quality.

A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.

Overview

18

years of professional experience

1

Certification

Work History

Managing Operator / General Manager

IHOP

Florida

01.2008 - Current

Lead full restaurant operations including staffing, scheduling, training, and execution in a high-volume environment
Selected as Manager Trainer, onboarding and developing new managers across multiple locations
Recognized as next in line for Area Director based on leadership performance and multi-unit readiness
Drive consistent sales growth through strategic upselling and enhanced guest experience initiatives
Manage P&L; budgeting, forecasting, and financial planning to consistently meet or exceed targets
Control labor and food cost budgets to maximize profitability and operational efficiency
Recruit, train, and develop staff, promoting internal talent into leadership roles
Maintain compliance with health, safety, and brand standards, achieving strong inspection results
Improve team engagement, retention, and performance through structured leadership and communication
Resolve guest concerns effectively, ensuring high satisfaction and repeat business
ServSafe Manager certified with extensive leadership training experience

Kitchen Director

Brevard County Sheriff's Office

Cocoa, FL

01.2011 - 03.2014

Supervised over 80 employees and inmates to support meal preparation according to nutritional and food safety standards. Assisted in menu planning for 1800 inmates and 500 staff members. Managed weekly inventory and ordering to adhere to county budget. Reviewed vendor bids to align with budgetary constraints and objectives.

Education

No Degree - Advertising Art And Graphic Design

Pennsylvania College of Technology

Williamsport, PA

Skills

Attention to detail
Problem-solving
Teamwork and collaboration
Troubleshooting
Efficient multitasking

Effective communication
Valid Driver's license
Safety compliance
Customer service
Continuous improvement