Jena Hartnett
Houston
Summary
Detail-oriented and customer success-driven account manager with a proven track record of professionalism and confidentiality. Expertise in maintaining office and client records through exceptional organizational and management skills, consistently exceeding expectations in administrative and customer service roles. Dynamic leader skilled in building partnerships, retaining key accounts, and enhancing profit channels, with a strong ability to influence decision-makers and develop effective strategies. Collaborative team leader with a robust background in customer relationship management, dedicated to fostering growth and delivering outstanding results.
Overview
8
8
years of professional experience
Work History
Account Manager/ Customer Success
CASA PHARMA RX
01.2025 - Current
- Nurtured and sustained robust long-term client relationships as primary point of contact, guaranteeing elevated levels of satisfaction and loyalty.
- Facilitated revenue growth by participating in retention strategies and exploiting upselling potential within existing accounts.
- Coordinated efforts with sales, marketing, and support teams to implement personalized solutions and tackle complex problems.
- Handled client inquiries rapidly, preserving elevated customer satisfaction levels.
- Supervised provider summary team and crafted all invoices for clinic use products and resolved any related issues.
- Developed and maintained strong client relationships through regular communication and personalized service.
- Implemented strategic account plans to achieve business objectives and enhance customer satisfaction.
Owner
Jena Nicole Photography
10.2020 - Current
- Consulted with clients to discuss preferences, styles, and ideas for photoshoots.
- Provided an individualized client experience for each photography session.
- Built rapport with clients resulting in multiple five star reviews and several returning clients.
- Managed all aspects of photography business operations, ensuring high-quality client experiences.
- Developed and implemented marketing strategies to enhance brand visibility and attract new clients.
Service Administrator
Guardian Fueling Technologies
03.2024 - 09.2024
- Directed and allocated all calls to technician teams according to priority and geographic area.
- Acted as a first point of contact, addressing inquiries, resolving complaints, and ensuring satisfaction.
- Did quality control on all work orders being sent off to billing from technicians.
- Processed paperwork, creating invoices, managing schedules, ensuring comp.
- Completed timesheets for technicians so that payroll could be completed correctly.
- Accepted all packages and got them transferred into our system and organized in warehouse.
- Managed service documentation and ensured compliance with industry standards.
- Coordinated scheduling and logistics for field service technicians.
Administrative Assistant
Pulaski Kherkher Law Firm
01.2020 - 03.2023
- Manage client calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Brought friendly and knowledgeable service as the first contact for potential clients of the firm who are seeking legal representation.
- Provides clients with accurate and current information concerning their claims or intakes.
- Stayed updated with the many different claims, and always changing intake process.
- Highlighted and mailed out contracts to clients that were unable to sign contracts online.
- Managed daily office operations, ensuring seamless workflow and communication among staff.
- Coordinated scheduling for attorneys, optimizing calendars and enhancing time management efficiency.
Car Sales
South Houston Nissan
09.2019 - 11.2019
- Completed paperwork accompanying vehicle sales.
- Contacted possible customers over the phone to explain current sales and promotions.
- Completed a set number of calls and appointments for each day.
- Maintained an organized, clean and safe work area, while tracking customers using store specific systems.
- Contributed to the development of innovative incentives programs aimed at increasing new car sales figures while maintaining profitability goals.
- Increased car sales by implementing effective marketing strategies and collaborating with the advertising team.
Assistant Manager
KFC
04.2019 - 09.2019
- Controlled inventory and ordered new supplies and product stocked.
- Exhibited thorough knowledge of all product and specials.
- Provided stellar customer service while continuously up-selling products.
- Supervised daily operations, ensuring compliance with health and safety standards.
- Led staff training programs to enhance service quality and team performance.
Assistant Manager
Five Guys
08.2018 - 04.2019
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operation, and procedures.
- Maintained total restaurant cleanliness for every shift and ensured following shift would have a clean facility for transition.
- Developed and implemented inventory management strategies to reduce waste.
- Streamlined scheduling processes, improving labor efficiency and staff productivity.
Education
Schreiner University
05-2015
Highschool Diploma - undefined
Liberal Arts and Science Academy
06-2014
Skills
- Account management
- Supervisory skills
- Active listening skills
- Reliable and dependable
- Detail-oriented
- Typing speed of 49 words per minute
- CRM experience
- Customer service
- Teamwork and collaboration
- Client relations
Timeline
Account Manager/ Customer Success
CASA PHARMA RX
01.2025 - Current
Service Administrator
Guardian Fueling Technologies
03.2024 - 09.2024
Owner
Jena Nicole Photography
10.2020 - Current
Administrative Assistant
Pulaski Kherkher Law Firm
01.2020 - 03.2023
Car Sales
South Houston Nissan
09.2019 - 11.2019
Assistant Manager
KFC
04.2019 - 09.2019
Assistant Manager
Five Guys
08.2018 - 04.2019
Highschool Diploma - undefined
Liberal Arts and Science Academy
Schreiner University