Jena James
Bismarck,ND
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Senior Branch Office Administrator
Edward Jones
11.2019 - Current
- Optimized branch security measures for the protection of company assets, employees, customers'' sensitive information against potential threats.
- Promoted digital banking solutions among clients for their convenience-increasing adoption rates while reducing physical footfall within branches.
- Built strong relationships with local businesses, fostering partnerships that drove increased account openings and referrals.
- Delivered outstanding customer experiences by actively listening to client needs, offering prompt resolutions to issues raised, maintaining clear communication channels throughout interactions.
- Enhanced customer satisfaction by resolving complex issues and providing exceptional service.
Ophthalmic Technician
The Eye Clinic Of North Dakota
05.2019 - 11.2019
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
Receptionist
Advanced Physical Therapy
06.2015 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
Associate of Science -
Bismarck State College
Bismarck, ND2015
Associate of Arts -
Bismarck State College
Bismarck, ND2015
Skills
- Staff Training and Development
- Document Management
- Report Preparation
- Leadership and supervision
- Office Management
- Administration and Operations
- Workflow Optimization
Timeline
Senior Branch Office Administrator
Edward Jones
11.2019 - Current
Ophthalmic Technician
The Eye Clinic Of North Dakota
05.2019 - 11.2019
Receptionist
Advanced Physical Therapy
06.2015 - 05.2019
Associate of Science -
Bismarck State College
Associate of Arts -
Bismarck State College