Jena Jenkins
Groton,CT
Summary
Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.
Overview
9
9
years of professional experience
Work History
Service Coordinator
Telaid Industries
11.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
Lead Financial Coordinator
Cardinal Health
06.2022 - 08.2024
- Primary point of contact for clients managing customer expectations, answering questions and resolving any complaints related to third party logistics process Trained
- Successfully trained over 25 employees on company procedures, best practices, and protocols
- Monitored employees' work and audited adherence to quality standards and proper procedures
- Completed and provided Researched and prepared reports required by management
- Developed plan to restructure the department and provide additional resources to reduce backlog exceeding 20,000 requests which resulted in reduction of processing lead time from 50 day to 4 days in less than 6 months.
Store Manager
Aeropostale
05.2020 - 06.2022
- Strengthened workflow productivity by hiring, managing, and developing top talent
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Developed open and professional relationships with team members, enabling better, more effective customer service
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Cashflow management of over $14k daily providing accurate monitoring of transactions and deposits to eliminate discrepancies.
Customer service manager
Kohl’s
07.2019 - 05.2020
- Developed open and professional relationships with team members, enabling better, more effective customer service
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Cashflow management of over $14k daily providing accurate monitoring of transactions and deposits to eliminate discrepancies
Co-Manager
Forever 21
10.2017 - 07.2019
- Established strong business relationships and created a deadline-driven team
- Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products
- Conducted performance reviews and handled employees with poor performance or attendance.
Customer Service manager
Walmart
08.2016 - 10.2017
- Responsible for all issues regarding the front end of the store
- Handled and resolved escalated customer complaints
- Ensured there was an appropriate amount of coverage to endure projected business.
- Maintained a training program that featured best practices for customer retention.
Education
High School Diploma - Criminal Justice
Motlow College
Smyrna, TNSkills
- Customer Service
- Verbal and Written Communication
- Payroll
- Problem Resolution
- Scheduling
- Time Management
- Staff Training and Development
- Administrative Support
- Account Management
- Detail orientation
Timeline
Service Coordinator
Telaid Industries
11.2024 - Current
Lead Financial Coordinator
Cardinal Health
06.2022 - 08.2024
Store Manager
Aeropostale
05.2020 - 06.2022
Customer service manager
Kohl’s
07.2019 - 05.2020
Co-Manager
Forever 21
10.2017 - 07.2019
Customer Service manager
Walmart
08.2016 - 10.2017
High School Diploma - Criminal Justice
Motlow College