Dominic Walmsley
Boston,MA
Summary
Results-driven professional with extensive experience in coordinating and nurturing partner relations. Known for building strong alliances and facilitating seamless communication across teams. Highly reliable and adaptable, effectively addressing dynamic needs while excelling in organizational and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Partner Relations Coordinator
Telaid Industries
08.2021 - Current
- Enhanced partner satisfaction by providing exceptional support and addressing their concerns promptly.
- Streamlined internal processes for better efficiency in managing partner relations tasks.
- Managed partner accounts effectively, ensuring timely communication and accurate reporting.
- Championed the development of a comprehensive Partner Relations training program for all relevant employees across departments.
- Assisted in the development of 2 different internal work platforms for our partners.
- Developed strong relationships with partners, leading to increased collaboration and business growth.
- Trained new team members on best practices in partner relations management, improving overall team performance.
- Resolved any conflicts or disputes between partners efficiently, maintaining strong relationships despite challenges faced.
Claims Service Representative
Unum Insurance
11.2020 - 08.2021
- Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
- Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
- Actively contributed ideas during team meetings aimed at enhancing overall department efficiency and effectiveness.
- Demonstrated strong negotiation skills in settling disputes between insured parties and third-party claimants fairly while protecting company interests.
- Conducted thorough investigations into complex claims situations, ensuring fair outcomes for all parties involved.
- Adhered to strict confidentiality guidelines when handling sensitive client information, maintaining trust among clients and colleagues alike.
Education
BBA - Marketing
Mitchell College
New London, CT08-2018
Skills
- Sales experience
- Marketing knowledge
- Teamwork and Collaboration
- Team Management
- Goal Setting
- Public Speaking
- Customer Service
- Problem-Solving
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Team Collaboration
Accomplishments
- Collaborated with team of 6 in the development of 2 new partner platforms
- Documented and resolved partner escalations which led to Our company saving a lot of money and keeping good will with our clients.
Timeline
Partner Relations Coordinator
Telaid Industries
08.2021 - Current
Claims Service Representative
Unum Insurance
11.2020 - 08.2021
BBA - Marketing
Mitchell College
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