Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jena Owens

Mt. Pleasant,SC

Summary

Dynamic Sales Associate with a proven track record of exceeding sales targets and enhancing customer satisfaction through exceptional service. Achieved two sales records, demonstrating a strong ability to drive revenue growth and improve the buying experience for clients. Passionate about contributing to team success and fostering lasting customer relationships.

Overview

9
9
years of professional experience

Work History

Server

Firstwatch
07.2016 - 01.2025
  • Cultivated warm relationships with regular guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Train new employees.

Server/bartender

Grimaldis
03.2025 - Current
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

High School Diploma -

Oak Hills High School

Skills

  • Team collaboration
  • Able to train employees with positivity
  • Willing to take direction and feedback
  • Always ready for new challenges
  • Hospitality service expertise
  • Suggestive selling

Accomplishments

Achieved the highest alcohol sales during the first week of product launch across over 600 First Watch restaurant locations.


Consistently promoted to roles involving employee training and managerial responsibilities across my last three positions.

Timeline

Server/bartender

Grimaldis
03.2025 - Current

Server

Firstwatch
07.2016 - 01.2025

High School Diploma -

Oak Hills High School

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