Jena Page
Brooksville
Summary
Quick thinking and problem solving are two of my biggest skills as I am able to think quick on my feet. I have plenty of experience in both food and retail services as well as customer service and providing solutions to any issues or complaints. Im great at communicating and working with others to achieve any given goals. Im a very quick learner and have a good memory for any directions, recipes or procedures required in the work environment.
Overview
5
5
years of professional experience
Work History
Tattoo Artist
Twisted Asylum Tattoos
07.2024 - 11.2025
- Designed custom tattoo artwork based on client consultations and preferences.
- Utilized various tattooing techniques to ensure high-quality finishes.
- Maintained sterile work environment and adhered to health regulations.
- Educated clients on aftercare procedures for optimal healing results.
- Oversaw all cleaning, and organizing tasks provided in the shop.
- Handled all documents and paperwork required for Piercings and Tattoos.
- Ran all social media for the shop making daily posts and videos to promote business.
Overnight Forklift Driver
Sam's Club
11.2024 - 05.2025
- Operated forklifts to transport merchandise efficiently between loading docks and storage areas.
- Conducted routine inspections on equipment to ensure safe and efficient operation.
- Collaborated with team members to optimize warehouse organization and inventory management.
- Assisted in training new staff on safety protocols and forklift operation procedures.
- Monitored inventory levels and reported discrepancies for timely replenishment of stock.
- Loaded and unloaded trucks with precision, minimizing damage to products during transport.
- Stocked shelves efficiently to ensure product availability for customers.
- Organized inventory in backroom to facilitate quick access and retrieval.
- Monitored expiration dates and rotated stock to minimize waste and maximize freshness.
- Conducted regular audits of inventory levels, identifying discrepancies for resolution.
Curbside Pickup Manager
Sam's Club
03.2023 - 11.2024
- Led team to enhance inventory management processes, ensuring optimal stock levels and minimizing waste.
- Implemented training programs for staff, improving operational efficiency and customer service standards.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Streamlined workflow procedures, resulting in reduced operational costs and improved service delivery times.
- Analyzed feedback to improve customer experience and optimize service delivery methods.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
- Provided exceptional customer service, addressing concerns promptly and maintaining client satisfaction.
- Processed cash transactions accurately and efficiently.
- Maintained organized cash registers and secured funds.
Assistant Manager
Crumbl Cookies
10.2022 - 03.2023
- Supervised daily operations to ensure team efficiency and adherence to company policies.
- Developed training materials to onboard new staff members effectively.
- Implemented process improvements that enhanced service delivery and customer satisfaction.
- Analyzed performance metrics to identify areas for operational enhancement.
- Trained new employees in baking techniques and company protocols, fostering a positive work atmosphere.
- Consistently met high standards of quality by carefully measuring ingredients, monitoring baking times, and ensuring proper storage conditions were maintained.
- Maintained consistent product quality through strict adherence to recipe specifications and baking techniques.
- Collaborated with the baking team to ensure timely availability of fresh products throughout the day.
Curbside Pickup Associate
Sam's Club
04.2022 - 10.2022
- Selected and packed customer orders efficiently for curbside pickup.
- Ensured accuracy of order fulfillment through thorough product verification.
- Managed inventory levels to maintain stock availability and reduce shortages.
- Collaborated with team members to streamline order processing workflows.
- Trained new staff on operational procedures and effective order management techniques.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Reduced wait times for customers by closely monitoring order status updates and promptly preparing items for pickup.
Shift Leader
Tropical Smoothie Cafe
11.2021 - 04.2022
- Contributed to team meetings by sharing insights for improving service quality.
- Adapted quickly to changes in operational demands and tasks as needed.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Assisted in inventory management by accurately labeling and storing products.
- Sorted and properly arranged items.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Crew Member
Wendy's
09.2021 - 04.2022
- Provided exceptional customer service in fast-paced environment.
- Operated kitchen equipment efficiently while adhering to safety protocols.
- Prepared and served food items according to company standards.
- Collaborated with team members to maintain clean and organized workspaces.
- Handled cash transactions accurately and processed orders effectively.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Shift Leader
Dunkin' Donuts
01.2021 - 11.2021
- Assisted in training new team members on operational procedures and safety protocols.
- Monitored inventory levels to ensure adequate stock for daily operations.
- Supported scheduling shifts and managing staff coverage effectively.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Implemented cleanliness standards in work areas to maintain a safe environment.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Education
High School Diploma -
Springstead Highschool
Spring HillSkills
- Hygiene and sterilization
- Professionalism and ethics
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Teamwork and collaboration
- Multitasking Abilities
- Health and safety compliance
- POS system operation
- Supply ordering
- Complaint handling
- Beverage preparation techniques
- Retail store layouts
- Retail merchandising
- Sales transactions
- Cash register operation
- Inventory tracking
- Cash counting accuracy
Timeline
Overnight Forklift Driver
Sam's Club
11.2024 - 05.2025
Tattoo Artist
Twisted Asylum Tattoos
07.2024 - 11.2025
Curbside Pickup Manager
Sam's Club
03.2023 - 11.2024
Assistant Manager
Crumbl Cookies
10.2022 - 03.2023
Curbside Pickup Associate
Sam's Club
04.2022 - 10.2022
Shift Leader
Tropical Smoothie Cafe
11.2021 - 04.2022
Crew Member
Wendy's
09.2021 - 04.2022
Shift Leader
Dunkin' Donuts
01.2021 - 11.2021
High School Diploma -
Springstead Highschool