Jena Pedroza
Saint Joseph
Summary
Seeks the opportunity to apply robust organizational skills, an academic foundation, and multilingual abilities, drawing on years of experience with diverse groups. Dedicated Operations Manager with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player proficient at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
12
12
years of professional experience
Work History
Bilingual Operations Manager/Sales
Lazy Ballerina Winery
04.2016 - Current
- Manage a team of 10+ employees
- Sell and display merchandise, interact with customers in a friendly and courteous manner
- QuickBooks processing, payroll and file maintenance, scheduling and organization
- Serve the public with an upbeat attitude in a fast paced setting
- Set up/clean for festivals and events interacting with the community
- Bottle, label and receive shipments of wine, maintain organization and stock wines
- Invoicing, inventory, precise input of data and registration of members
Spanish Teacher (part-time)
Lake Michigan Catholic Elementary School
08.2019 - 01.2022
- Teach students using inventive and informative Spanish lessons.
- Work in alliance with staff and families to meet student needs
- Creating lesson plan material and processing grades
- Model positive attitude and respect in classroom
Long Term Spanish Sub/Teacher (part-time)
Lake Michigan Catholic Middle/High School
09.2018 - 03.2019
- Teaching and guiding students using creative lessons in Spanish.
- Maintaining communication with parents and families
- Creating lesson plan material and properly inputting and organizing grades
- Processing grades and reports timely and accurately
- Encouraging positive attitudes within work environment
Bilingual Claims Representative
Social Security Administration Office
07.2017 - 08.2018
- Accurately input computer and data entry and maintained cases
- Interviewed the public on a walk in and appointment basis
- Processed limited claims and input, researched and utilized policy and procedures
- Processed attorney paperwork and garnishments, created and wrote up correct notices
- Regular communication with supervisor and managers and follow up with claimants
Migrant Program Specialist/Eligibility Assistance Payment Worker
Department of Health and Human Services-Van Buren/Berrien Counties
04.2013 - 07.2015
- Mentor/trained new Coworkers, conducted in person interviews, maintained great customer service, and obtained a caseload of both residents and migrants.
- Input of computer and data entry, constantly prioritized and organized workload
- Assisted clients with applications both paper and online, helped coworkers with Intake when needed.
- Verified employment and assets of clients, learned new computer data systems to correctly enter data.
- Followed correct policy and procedure to issue the correct benefits to clients, collaborated with other agencies to better benefit the client
- Completed outreach activities and collaborated with other agencies, completed applications and changes in a timely manner.
Education
B.A. - Criminal Justice
Western Michigan University
Kalamazoo, MI04.2017
B.A. - Spanish/Geography
Western Michigan University
Kalamazoo, MI04.2011
Semester Abroad - Language Immersion And Cultural Exploration
Universidad De Guanajuato
Guanajuato, Mexico06-2010
Skills
- Well-organized
- Technically savvy
- Ability to prioritize
- Positive
- Socially engaging
- Strong integrity
- Learning agility
- Bilingual proficiency in Spanish
- Multitasking
- Effective decision-making
References
- Melanie Owen, Business Co-owner, 269-363-6218
- Lauren Kniebes, Business Co-owner, 269-363-6218
- Igor Znidarcic, District Manager SSA, 877-900-7120 ext 20740
- Tonia Dodak, District Supervisor SSA, 877-900-7120 ext 20700
- Additional references upon request
Timeline
Spanish Teacher (part-time)
Lake Michigan Catholic Elementary School
08.2019 - 01.2022
Long Term Spanish Sub/Teacher (part-time)
Lake Michigan Catholic Middle/High School
09.2018 - 03.2019
Bilingual Claims Representative
Social Security Administration Office
07.2017 - 08.2018
Bilingual Operations Manager/Sales
Lazy Ballerina Winery
04.2016 - Current
Migrant Program Specialist/Eligibility Assistance Payment Worker
Department of Health and Human Services-Van Buren/Berrien Counties
04.2013 - 07.2015
B.A. - Criminal Justice
Western Michigan University
B.A. - Spanish/Geography
Western Michigan University
Semester Abroad - Language Immersion And Cultural Exploration
Universidad De Guanajuato