Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Websites
Timeline
Generic
Jena Richardson

Jena Richardson

Lumberton,TX

Summary

Experienced Software Engineering Manager and Website Designer seeking to delve deeper into creative opportunities in the technical industry. Management experience includes collaborative focus on optimizing software and website design usability, construction, system integration and validation. Accomplished in meeting project specifications and finding innovative new strategies to surpass expectations.

Overview

3
3
years of professional experience
7
7

Certifications

Work History

Level II Software Engineer - Manager

GlobalCare Inc
Ann Arbor, Michigan
06.2022 - Current
  • Increased sales by $300,000 in a one-year period while maintaining client satisfaction based on leadership decisions.
  • Received multiple bonuses and separate raises in the span of a year for dedication to service and satisfaction of clients and willingness to assist the team even off the clock.
  • Documenting technical specifications for project testing methods to resolve incidents (using Confluence, ServiceNow, and JIRA ticketing systems) with emphasis on addressing severe and urgent incidents that prevent locations from functioning during business hours.
  • Meeting with customers throughout system development lifecycle.
  • Liaise with quality assurance to schedule ongoing performance checks regarding software applications and automated performance test scripts for updated systems.
  • Creating, retrieving, and amending of data via SQL scripting and Jenkins executable functions to maintain databases and software.
  • Creating and analyzing temporary solutions for software functionality continuance while recovering data and creating backups, quick fixes, upgrading systems, and system security protocols for over 21,700 corporate business locations.
  • Experienced in WAN, LAN and TCP/IP configurations using Meraki Dashboard, IBM Secret Server, PowerShell and terminal functions (ping, ipconfig, file retrievals, etc).
  • Utilizing remote access technologies, virtual machines, and Windows Server troubleshooting through PowerShell and Terminal functions.

Webmaster - Manager (Contract)

Crowdstarter
Los Angeles, CA
01.2022 - 06.2022
  • Lead front-end web developer, designer, and content manager over two teams of fifteen web and app developers primarily using HTML5/CSS in WordPress and Python for app development on three separate company app releases running in conjunction using Asana and Slack.
  • Extensive business composition and administrative training for marketing, including press releases and social media based advertisement for company and product branding.
  • Advanced knowledge of Adobe XD, InDesign, Fresco, Illustrator, Photoshop, and Premiere Pro in the creation of advertisements, branding, and GUI interface design with vector and raster illustrations for app and web development.
  • After development of the website and presentation plan, Warner Bros Pictures picked up the product as a channel to raise money during their production process of "The Matrix Resurrections" and has continued to use the platform for further film releases.

Product Technical Support Representative

Podium Inc
Lehi, UT
06.2021 - 06.2022
  • Documented cases for customer support to resolve conflicts in a timely and appropriate manner through Salesforce, Omni Channel, ClickUp, Twillio, Stripe, and more.
  • Advanced experience in server, client, and peripheral device installations, repairs, and new OS configurations on Windows Server, Mac, Android, and ios. Utilizing imaging, OS Repair, firmware, security implementation, program installs, interface installs, driver installs, and personal configuration using diagnostic tools including Windows Server Manager, SCCM, VMs ,PXE, Hyper V, Task Scheduler, Terminal, and PowerShell functions, VPNs, and remote access software.
  • Troubleshooting APIs, website, and network processes using Microsoft Active Directory, Sandbox, Google Analytics (and Search Central), plus many other small-scale tools and processes.
  • Analyze databases and create reports of data using Microsoft Office Suite and various Database Performance Analyzers (DPAs).

Education

Bachelor of Science - IT Data Networking And Security

Liberty University
Lynchburg, VA
05.2021

Bachelor of Business - Web, Graphic, & Game Design & Development

Liberty University
Lynchburg, VA
05.2021

Skills

  • Leadership and Supervision
  • Positive Outlook and Attitude
  • Critical Thinking
  • Technical Skills
  • Organizational Skills
  • Customer Service
  • Problem Resolution
  • Data Entry, Analysis, and Management
  • Security Analysis and Improvements
  • Microsoft Excel and Word Certified
  • Accustomed to working extended shifts
  • Flexible Schedule

Accomplishments

  • CCNAv7: Switching, Routing and Wireless Essentials - 8/2020
  • CCNAv7: Enterprise Networking, Security, and Automation- 4/2021
  • Photoshop CC 2019 Advanced Training – 4/2020
  • Adobe InDesign 2020 Advanced Training – 5/2020
  • Cert Excel Expert – Microsoft – 2/2020
  • Cert Word Expert – Microsoft – 1/2020
  • Office Specialist for Office 2019 and Office 365 - 11/2019

Interests

Digital Art & Graphics.

Web Design & Development. 

Audio Engineering & Production.

Computer Building & Repairs.

Timeline

Level II Software Engineer - Manager

GlobalCare Inc
06.2022 - Current

Webmaster - Manager (Contract)

Crowdstarter
01.2022 - 06.2022

Product Technical Support Representative

Podium Inc
06.2021 - 06.2022

Bachelor of Science - IT Data Networking And Security

Liberty University

Bachelor of Business - Web, Graphic, & Game Design & Development

Liberty University

Similar Profiles

CREATE PROFILE
Jena Richardson