Michael Bollman
Canton,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work History
Receiving Manager
Barnes & Noble
Northville, MI
09.2020 - 12.2021
- Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
- Unloaded, sorted and stored incoming merchandise.
- Gathered and processed merchandise returns.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
Receiving Assistant
Barnes & Noble
Northville, MI
11.2018 - 09.2020
- Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
- Sorted and delivered materials to different work areas and staff.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Lead Bookseller
Barnes & Noble
Northville, MI
04.2017 - 04.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Supported efficient and timely replenishment of sales floor merchandise.
Head Cashier
Barnes & Noble
Northville, MI
11.2016 - 04.2017
- Helped customers complete purchases, locate items and join reward programs.
- Facilitated and logged store opening, closing and shift changes.
- Reconciled daily totals to maintain balanced and compliant ledgers.
Guest Services Supervisor
The Henry Ford Museum Of American Innovation
Dearborn, MI
04.2012 - 11.2015
- Trained junior team members in customer service strategies and property policies.
- Created and delivered effective training materials and courses.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Guest Services Associate
The Henry Ford Museum Of American Innovation
Dearborn, MI
05.2010 - 04.2012
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Performed concierge services for guests.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
Education
Associate of Business Administration - Business Administration And Management
Henry Ford College
Dearborn, MI 08.2010 - 12.2013
Bachelor of Business Administration - Business Administration And Management
University of Michigan - Dearborn
Dearborn, MI 01.2014 - Current
Skills
Communication
Timeline
Receiving Manager
Barnes & Noble
09.2020 - 12.2021
Receiving Assistant
Barnes & Noble
11.2018 - 09.2020
Lead Bookseller
Barnes & Noble
04.2017 - 04.2018
Head Cashier
Barnes & Noble
11.2016 - 04.2017
Bachelor of Business Administration - Business Administration And Management
University of Michigan - Dearborn
01.2014 - Current
Guest Services Supervisor
The Henry Ford Museum Of American Innovation
04.2012 - 11.2015
Associate of Business Administration - Business Administration And Management
Henry Ford College
08.2010 - 12.2013
Guest Services Associate
The Henry Ford Museum Of American Innovation
05.2010 - 04.2012