Jena Rust
Spring Branch,TX
Summary
Exceptional individual with strong focus on active listening and safety oversight abilities. Enthusiastic and capable of seamlessly working in both team-oriented and independent environments. Possesses hands-on experience and always eager to learn new skills and advance knowledge.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Natural Bridge Wildlife Ranch
12.2024 - Current
- Developed positive relationships with customers through friendly interactions
- Answered customer inquiries via phone and chat
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Provided exceptional customer service to ensure customer satisfaction
Family Babysitter
Family Members
01.2022 - Current
- Assisted children in learning how to complete small tasks that were appropriate for their age
- Kept the parents' contact information, the emergency services phone number, and the child's medical history on hand in case of an emergency
- Responded appropriately to behavior issues that arose between siblings or other family members
- Assisted in potty-training younger children when needed
Etsy Shop Owner
Myself
01.2023 - 02.2024
- Created Etsy shop page, uploaded images and descriptions of products, managed inventory levels, and monitored traffic to the site
- Handled customer service requests including returns and exchanges and refunds
- Reviewed feedback from customers about their experiences with the shop's products and services
Bowling Alley Pinsetter
Bulverde Bowling Club
01.2021 - 12.2022
- Assisted bowlers with pin resetting when needed
- Ensured that all pins were set up in an orderly and efficient manner
- Checked for damaged pins before putting them into play
- Communicated effectively with co-workers regarding job tasks and responsibilities
Education
Smithson Valley High School
Spring Branch TxHigh School Diploma -
Resolute Academy
Dallas, TX01.2024
Skills
- Safety assurance
- Follows directions
- Problem resolution
- Supervision
- Relationship Building
- Customer service
- Teamwork and Collaboration
- Organizational Skills
Additional Information
•Volunteered at Animal House Vet Clinic before it closed for 3 years
Timeline
Customer Service Representative
Natural Bridge Wildlife Ranch
12.2024 - Current
Etsy Shop Owner
Myself
01.2023 - 02.2024
Family Babysitter
Family Members
01.2022 - Current
Bowling Alley Pinsetter
Bulverde Bowling Club
01.2021 - 12.2022
Smithson Valley High School
High School Diploma -
Resolute Academy
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