Jena Tumlin
Everett,WA
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
22
22
years of professional experience
Work History
Team Lead
Target
Everett, WA
11.2019 - Current
- Coached staff on best practices, customer service, and routines. Developed and implemented strategies to improve team performance.
- Developed detailed reports outlining performance metrics and trends in order to measure the effectiveness of routines.
- Exceeded department expectations for productivity and accuracy levels.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Licensed Cosmetologist
Self Employed Services
Midland, TX
08.2013 - Current
- Conducted regular salon inventory checks to ensure sufficient product supply levels were maintained.
- Managed bookings efficiently by creating detailed appointment schedules with time slots allocated for each service.
- Kept records of all client appointments using computerized scheduling and payment software programs.
Office Administrator
Gyrodata, Inc
Midland, TX
05.2002 - 07.2012
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Maintained customer confidence and protected operations by keeping information confidential.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
- Processed financial documents, contracts, expense reports and invoices.
- Created memos, letters and other documents, fostering internal and external communication.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
Education
Some College (No Degree) - Business
Midland College
Midland, TXSkills
- Performance monitoring
- Diversity and Inclusion
- Operations Management
- Resource Allocation
- Administrative Support
- Word Processing
- Database entry
- Bookkeeping
- Project Management
- File Maintenance
- Business Administration
- Office Management
Accomplishments
Lead the district in BRLA.
Timeline
Team Lead
Target
11.2019 - Current
Licensed Cosmetologist
Self Employed Services
08.2013 - Current
Office Administrator
Gyrodata, Inc
05.2002 - 07.2012
Some College (No Degree) - Business
Midland College