Jenadee Webb
San Clemente,CA
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
20
20
years of professional experience
Work History
Debt Negotiator
Americor Funding
05.2022 - Current
- Developed customized payment plans for clients based on their unique financial situations.
- Enhanced company reputation by successfully resolving a high volume of client cases.
- Maintained detailed records of all negotiations, ensuring clear communication between parties involved.
- Improved client financial stability through skillful debt management planning and budgeting.
Loan Processor
New Leaf Funding, Inc
08.2020 - 05.2022
- Provide support to loan officer and underwriter teams by ensuring the timely, judicious, and accurate processing of mortgages. Review and verify borrowers' income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal. Ensure compliance with company policies, underwriting guidelines and lending-program requirements.
Junior Loan Processor
Vision One Mortgage
01.2018 - 08.2020
- Collaborated effectively with sales teams, assisting in securing additional business through high-quality work performance.
- Provided ongoing training to new hires within the department while sharing expertise among peers to foster a collaborative work environment.
- Assisted in streamlining internal processes for increased productivity, implementing new technologies or organizational systems as needed.
Sales Rep
Premier Student Loans
04.2017 - 01.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Mail Carrier
United States Postal Service
11.2010 - 07.2016
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Branch Manager/ Senior Sales Rep
Sprint/Nextel
05.2005 - 08.2008
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Education
Liberal Arts Degree for Transfer - Psychology, Criminal Law
Pima Community College
Tucson, AZ06.2015
Skills
- Ability to Multitask
- Excellent Communication Skills
- Time Management Skills
- Customer Service
- Ability to Work Under Pressure
- Strong Organizational Skills
Timeline
Debt Negotiator
Americor Funding
05.2022 - Current
Loan Processor
New Leaf Funding, Inc
08.2020 - 05.2022
Junior Loan Processor
Vision One Mortgage
01.2018 - 08.2020
Sales Rep
Premier Student Loans
04.2017 - 01.2018
Mail Carrier
United States Postal Service
11.2010 - 07.2016
Branch Manager/ Senior Sales Rep
Sprint/Nextel
05.2005 - 08.2008
Liberal Arts Degree for Transfer - Psychology, Criminal Law
Pima Community College
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