Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anniqua Stephens

Salem ,NJ

Summary

Provides customers with targeted financial advice, service options and product recommendations to serve debt management needs. Effective at building and implementing plans for each person or organization. Proficient in factors affecting credit scores and strategies for financial recovery. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Debt Negotiator

Start New Financial
02.2022 - 03.2023
  • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
  • Assisted clients with filing for bankruptcy and other debt-relief options.
  • Contact major credit bureaus to obtain copies of files and discuss specific entries.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Service Representative

Start New Fin
08.2021 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Managed over 100 calls per day and 250 settlements per month

Care Giver

Public Partnerships
01.2018 - 01.2023
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided compassionate and patient-focused care to cultivate well-being.

Direct Support Professional Caregiver

Bellwether Behavioral Health
04.2017 - 08.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Janitorial Cleaner

BSM
05.2016 - 05.2017
  • Emptied trashcans and transported waste to collection areas.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
  • Used time management and efficient cleaning methods to meet deadlines.

Cashier

John Fenwick Travel Plaza
11.2013 - 01.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Penns Grove High School
Penns Grove
01.2020

Skills

  • Credit Evaluation
  • Dietary Needs
  • Personal Hygiene Support
  • Report Transcription
  • Note taking for call logs

Timeline

Debt Negotiator

Start New Financial
02.2022 - 03.2023

Customer Service Representative

Start New Fin
08.2021 - 03.2023

Care Giver

Public Partnerships
01.2018 - 01.2023

Direct Support Professional Caregiver

Bellwether Behavioral Health
04.2017 - 08.2019

Janitorial Cleaner

BSM
05.2016 - 05.2017

Cashier

John Fenwick Travel Plaza
11.2013 - 01.2016

High School Diploma -

Penns Grove High School

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Anniqua Stephens