Jenae Bennett
Allendale,MI
Summary
Dynamic and results-oriented professional with extensive experience in fast-paced environments, notably as a Shift Leader/Barista at Biggby Coffee. Excelled in multitasking and conflict resolution, significantly boosting sales through effective upselling. Demonstrated exceptional customer service excellence and proficiency in POS system operations. Proven reliability and excellent time management abilities underscore a track record of enhancing workplace productivity and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Leader/Barista
Biggby Coffee
10.2022 - Current
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Kitchen Staff Member
GingerMan Raceway
04.2021 - 08.2024
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Cabinet Maker
Woodsmiths
06.2022 - 08.2023
- Installed hardware such as drawer pulls, hinges, and handles.
- Read and interpreted design plans to understand project specifications.
- Maintained safe and organized workspace to minimize risk of injury.
- Blueprint design understanding
Education
No Degree - Elementary Education
Grand Valley State University
Allendale, MI12-2028
High School Diploma -
Bloomingdale High School
Bloomingdale, MI06-2023
Skills
- Shift leadership
- Multitasking Abilities
- Conflict Resolution
- Reliability
- Time management abilities
- Customer service excellence
- Cash handling and management
- Written and verbal communication
- POS system operations
- Upselling
Timeline
Shift Leader/Barista
Biggby Coffee
10.2022 - Current
Cabinet Maker
Woodsmiths
06.2022 - 08.2023
Kitchen Staff Member
GingerMan Raceway
04.2021 - 08.2024
No Degree - Elementary Education
Grand Valley State University
High School Diploma -
Bloomingdale High School