Aecis/Cerna Trained
Jenae Hackney
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Labor and Delivery Doula
Jefferson Hospital And University
07.2023 - Current
- Improved client satisfaction by providing personalized emotional, physical, and educational support throughout the pregnancy and birthing process.
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
- Enhanced client comfort during labor by utilizing various pain management techniques such as massage, breathing exercises, and position changes.
- Supported families in making informed decisions about childbirth options by sharing evidence-based information on various topics related to pregnancy and birth.
- Facilitated group workshops for expecting parents covering topics such as childbirth education, coping strategies for labor pain, breastfeeding basics, and newborn care essentials.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Customer Service Assistant
Piedmont Airlines
05.2014 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals
- Provide passengers with accurate information about travel while in a high-volume environment
- Managed quality communication, customer support and product representation for each passenger.
Package Handler
FedEx
11.2013 - 01.2014
- Received incoming shipments and reviewed contents against purchase order for accuracy
- Held a seasonal position while full time student
- Unloaded, picked, staged and loaded products for shipping.
Dietary Aide
Springfield Residence
04.2013 - 12.2013
- Followed all established restaurant practices and procedures
- Assisted with adequate nutrition and fluid intake
- Planned, prepared and served meals and snacks according to prescribed diets.
Sales Associate
FOREVER 21
11.2011 - 02.2012
- Met incoming customers and provided immediate assistance
- Completed purchases with cash, credit and debit payment methods
- Listened to customer needs and preferences to provide accurate advice.
Education
NURSING -
Montgomery Community College
Montgomeryville, PAHigh School Diploma - Science
G.W Carver HS of Engineering and Science
Philadelphia, PA01.2012
Skills
- Active listening skills
- Maintains strict confidentiality
- 60wpm typing proficiency
- Telecommunication skills
- Excellent verbal communication
- Customer service expert
- Sales expertise
- Telephone inquiries specialist
- Accurate money handling
- Proficient in Microsoft Office
- Documentation familiarity
- Cerna Trained
Accomplishments
- Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Provide high quality customer service in a high-volume work environment while consistently performing in speed and accuracy
Career Overview
Highly enthusiastic customer service professional with years client interface experience.
References
Available upon request
Certification
DONA Certfied
Software
References
References available upon request.
Timeline
Labor and Delivery Doula
Jefferson Hospital And University
07.2023 - Current
Customer Service Assistant
Piedmont Airlines
05.2014 - Current
Package Handler
FedEx
11.2013 - 01.2014
Dietary Aide
Springfield Residence
04.2013 - 12.2013
Sales Associate
FOREVER 21
11.2011 - 02.2012
NURSING -
Montgomery Community College
High School Diploma - Science
G.W Carver HS of Engineering and Science
DONA Certfied
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