Jenae Jacobs
CSL Plasma
Jackson,TN
2027
years of professional experience
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Work History
Assistant Manager of Quality
6 Years 9 Months- Lead quality operations while partnering with Center Leadership to achieve operational, compliance, safety, and customer service goals.
- Maintain continuous inspection readiness through oversight of SOP compliance, quality systems, CAPAs, investigations, and regulatory requirements.
- Serve as the center quality leader during internal, customer, supplier, and regulatory audits.
- Collaborate with Operations, Medical, and Quality teams to improve center performance, reduce deviations, and enhance the donor experience.
- Coached and mentored Quality staff and emerging leaders through one-on-one coaching and competency assessments to enhance team capabilities.
- Participated in Regional Mock Audit Team to strengthen audit preparedness across multiple centers. to strengthen audit readiness across multiple centers.
- Supported six regional sister centers by providing quality leadership and compliance guidance to ensure operational coverage.
- Recognized as a trusted resource and collaborative leader who builds relationships across departments.
Center Manager
3 Years- Oversee center operations, including acheiving production goals montioring net yield, and implemanting improvement plans.
- Ensure compliance with all company's SOP's and appliciable federal, state and local regulations.
- Lead HR functions, including recruitment, training, development,performance management, and terminations, while minimizing turover and adhering to policy.
- Enforce EHS policies and OSHA requirements, while enu=suring all team members are trained on safety practices.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Processed payroll for over 50 employees as part of sound human resources and financial management strategies.
Training & Development Coordinator
3 Years- Created onboarding and ongoing training programs to enhance employee integration and development.
- Collaborated with leaders to identify and address performance gaps in the workforce.
- Managed training compliance records and organized learning resources to ensure accessibility and adherence.
Education
High School Diploma
Skills
Regulatory Compliance
Quality Assurance
Audit & Inspection Readiness
Continuous Improvement
Root cause analysis
Performance Management
Operations Leadership
Cross-Functional Leadership
Team management
TrackWise & NextLynx
Decision-making
Employee coaching
LEADERSHIP HIGHLIGHTS
- 12+ years of progressive leadership with CSL Plasma.
- Regional support for sister centers.
- Regional Mock Audit Team member.
- Experienced in mentoring leaders and facilitating New Hire Orientation.
- Strong track record of cross-functional collaboration and employee engagement.
Timeline
Training & Development Coordinator
CSL Plasma
01.2014 - 01.2017Read More
Assistant Manager of Quality
CSL Plasma
2020 - CurrentRead More
Center Manager
CSL Plasma
2017 - 2020Read More
Greenville High School
High School Diploma
Read More