Jenae Troyer
Vacaville,CA
Summary
Proven leader at Raley's with a track record of enhancing customer satisfaction and team efficiency. Excelled in food safety and customer service, significantly improving store cleanliness and team performance. Skilled in cross-functional teamwork and problem-solving, adept at training and motivating over 10 team members for optimal productivity.
Overview
8
8
years of professional experience
Work History
Food Service Assistant Team Lead
Raley's
02.2016 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
- Oversaw training of more than 10 team members.
Courtesy Clerk, Clerk
Raley's
02.2016 - Current
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Bookkeeping
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Scanning
- Took inventory and examined merchandise to identify items to be reordered or replenished.
- Cross-trained in Bookkeeping, Scanning, Produce, Meat Deli and Food Service
Cafe Team Lead
Raley's
02.2016 - 10.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained ordering and inventory
- Created inviting displays with merchandising and cross-merchandising
Education
High School Diploma -
Will C. Wood High School
Vacaville, CA06.2012
Skills
- Food safety knowledge
- Safe Food Handling
- Order Taking
- Cleaning and sanitation
- Excellent customer service
- Allergy awareness
- Multitasking
- Strong Work Ethic
- Problem-Solving
- Cross-Functional Teamwork
- Interpersonal Skills
- Productivity and Efficiency
Timeline
Food Service Assistant Team Lead
Raley's
02.2016 - Current
Courtesy Clerk, Clerk
Raley's
02.2016 - Current
Cafe Team Lead
Raley's
02.2016 - 10.2022
High School Diploma -
Will C. Wood High School
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