Jenai Burgin-Trinkley
Lacey
Summary
Dynamic professional adept at multitasking and enhancing customer interactions across diverse environments. Strong background in retail sales, appointment management, and fitness training, delivering exceptional service while ensuring operational efficiency and compliance.
Overview
5
5
years of professional experience
Work History
Operation Support Specialist
ATI Physical Therapy
Lacey
09.2025 - Current
- Coordinated daily operations for patient scheduling and appointment management.
- Coordinated communication between patients and healthcare providers to enhance appointment clarity.
- Ensured compliance with data entry standards in electronic health records system.
- Oversaw inventory management for medical supplies and equipment to ensure availability and efficiency.
- Supported patients in executing prescribed exercises to enhance mobility and recovery.
Front Desk/ Fitness Trainer
Planet Fitness
Lacey
12.2024 - 08.2025
- Managed front desk operations by greeting guests and handling inquiries.
- Facilitated membership sign-ups, ensuring a smooth onboarding process for new members.
- Led group exercise classes focusing on strength and endurance training.
- Teach classes
- Create workout programs
- Maintained cleanliness and organization of equipment to ensure a safe workout environment.
- Ensured gym equipment was maintained and safe for use.
- Collaborated with team members to improve member engagement and satisfaction through coordinated activities.
Retail Sales Associate
Many retail stores
08.2022 - 12.2024
- During this period of time I worked at many retail jobs such as American Eagle, Uptown Cheapskate, Under Armour, Dick's Sporting Goods, Orange Theory Fitness, and Nordstrom Rack.
- Guided customers in product selection and addressed inquiries to support their purchasing decisions.
- Processed transactions accurately at the cash register.
- Educated customers about promotions and loyalty programs.
- Ensured cleanliness and organization of merchandise displays to enhance customer shopping experience.
- Handled inventory management and restocking of shelves.
- Addressed and resolved customer complaints promptly to maintain satisfaction and loyalty.
Dog Walker
South County Dog Walkers
Churchton
11.2022 - 05.2024
- Monitored dogs throughout walks to prevent obstacles and dangerous situations, promoting a safe environment.
- Monitored dog behavior during walks, promptly addressing concerns to ensure safety and comfort.
- Walked multiple dogs daily, ensuring safety and proper exercise.
- Ensured pets had timely bathroom breaks to maintain comfort.
- Provided companionship and comfort to animals during walks.
- Reported dog behavior issues and medical concerns to owner, facilitating timely interventions.
Lifeguard
Ace Aquatics
Glen Burnie
05.2021 - 08.2021
- Responded promptly to emergencies and performed first aid.
- Monitored pool activities to ensure safety and regulatory compliance, preventing potential incidents.
- Conducted regular safety inspections of lifeguard equipment and pool conditions.
- Trained new lifeguards on safety protocols and operational procedures, ensuring preparedness for emergency situations.
- Collaborated with team members to execute emergency response drills effectively.
- Maintained cleanliness and organization of pool area and surrounding facilities.
- Delivered exceptional customer service by addressing guest inquiries and concerns, enhancing overall visitor experience.
Education
Associates - Criminal Justice
Anne Arundel Community College
Severna Park03-2024
High School Diploma -
Anchor Christian Collaborative
Prince Frederick, MD06-2022
Skills
- Operations coordination
- Problem resolution
- Customer service
- Multitasking Abilities
- Sales
- Effective communication
- Team collaboration
- Problem-solving aptitude
- Team leadership
Affiliations
- Church Youth Group Intern - 5/22-7/22
Timeline
Operation Support Specialist
ATI Physical Therapy
09.2025 - Current
Front Desk/ Fitness Trainer
Planet Fitness
12.2024 - 08.2025
Dog Walker
South County Dog Walkers
11.2022 - 05.2024
Retail Sales Associate
Many retail stores
08.2022 - 12.2024
Lifeguard
Ace Aquatics
05.2021 - 08.2021
Associates - Criminal Justice
Anne Arundel Community College
High School Diploma -
Anchor Christian Collaborative