Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenai Stiffend

Cincinnati,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals.

A customer service professional with knowledge of service delivery to enhance the customer experience.

Collaborative team player.

Overview

8
8
years of professional experience

Work History

Unarmed Security Officer

Omniplex Constellis
08.2022 - Current
  • Maintain high visibility, provide customer service, and handle incidents appropriately
  • Maintain security logs
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Observe and immediately report urgent and suspicious situations to the appropriate personnel, and/or emergency services via telephone, radio, or any means necessary

Security Officer

Prosegur
03.2022 - 08.2022
  • Enforce company and client policies
  • Provide assistance to customers, employees, and visitors in a courteous and professional manner
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.


Crew Manager

McDonald's Restaurant
10.2020 - 02.2022
  • Provide assistance to customers, employees, and visitors in a courteous and professional manner
  • Flexible, able to anticipate issues for resolution
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Calculated time cards


Ecommerce Personal Shopper

Kroger's Grocery
05.2020 - 09.2020
  • Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Volunteer Basketball Coach

M.E. Lyons YMCA
01.2016 - 06.2019
  • Acted as positive role model for team participants and in community.
  • Developed and implemented effective training and skills development strategies to improve overall team performance.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.

Education

High School Diploma -

Oyler High School
Cincinnati, OH
01.2014

Skills

  • Active listener
  • Able to communicate clearly & appropriately
  • Able to remain calm under pressure
  • Reliable, and ethical with a positive attitude
  • Possess basic computer skills

Timeline

Unarmed Security Officer

Omniplex Constellis
08.2022 - Current

Security Officer

Prosegur
03.2022 - 08.2022

Crew Manager

McDonald's Restaurant
10.2020 - 02.2022

Ecommerce Personal Shopper

Kroger's Grocery
05.2020 - 09.2020

Volunteer Basketball Coach

M.E. Lyons YMCA
01.2016 - 06.2019

High School Diploma -

Oyler High School

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Jenai Stiffend