Jena Maria A. Thomas

• Recognized in the Region for top performing stores in MTG (minding the gap) from LY transactions to sales
• Drive top line sales through:

- obtaining and retaining top industry talent while developing new talent

- building strong brand partnerships to drive growth in corporate eventing quarter after quarter

- utilization of company resources to retain in-store sales through the education of buy online pickup in-store orders, ship from store to door, utilization of Ulta QRG code to upload the Ulta app and educating the guests on maximizing rewards while gaining guest loyalty increasing LY traffic

- understanding guest's expectations through Medallia to provide proactive behaviors to ensure processes, education, merchandising to selling behaviors are aligned to protect the guest's experience.

• Monitor financial performance, set budgets and controlled expenses to provide financial stability through controlled expenses from payroll to shrink management
• Partnering and Developing operational leadership team to ensure policies and procedures are protected, products are clearly merchandised with clarity of offer and all planograms and adsets are set with intention, impactful and to company standards.
• Partnering with Services leader to ensure prestige business is protected through business acumen, merchandising opportunities to flex, elevating talent through education while speaking to services, retail and omni growth.

• Recognized for top Regional sales to budget as well as Medialla results
• Development of leadership team to execute top line sales while protecting their respective areas of responsibilities, creating retail, services and omni trifecta business acumen.
• creating strong brand partnerships with corporate eventing while hosting successful events drawing in more corporate events each quarter and daily sales support.
• Protecting operational processes and standards to ensure all company assets are optimized and shrink minimized.

• driving sales performance utilizing company directives and initiatives in a timely and efficient process. I worked in-store with each team closely to ensure all company tasks and projects are implemented to company standards.
• working with each store leader and team closely to train and educate on new company policies| initiatives| promotions and products to ensure all teams are set up for success.
• weekly review of company metrics and key business driver reports to celebrate wins and assess opportunities to reset and refresh for continued growth.
• company brand standards are performed with each store visit, utilizing company tools to assess the performance of the store's business, service, operational and merchandising performance to company's standards.
• working closely with each team on merchandising standards and company visual launches during each store visit
• partnering with HR and Regional Director to ensure all required training is implemented: Seattle Labor laws, counseling, training, etc.

• was a leader of a new propriety brand, given the opportunity to help open new stores across the US Region and Canada.
• partnered with store leaders to develop business acumen utilizing company reporting and metrics to assess business opportunities and performance
• worked closely with each team on merchandising standards and company visual launch with each store visit.
• maintained consistent communication with store teams regarding product assortment feedback & business overview to provide weekly reporting to Regional Leader and Corporate team
• worked closely with each store leader to recruit, develop and retain new talent

• I was a stylist for a new Luxury propriety brand inside of PAPYRUS. I was entrusted to create and educate NIQUEA.D brand recognition, to drive sales within stores.
• hosted company in-store corporate events while partnering with local businesses to increase traffic and exposure to NIQUEA.D
• provided follow-up education to associates on new product launches and increased product sell through on soft selling skus
• merchandised NIQUEA.D according to company directive and launches
• reviewed metrics to assess areas of opportunity for NIQUEA.D growth and communicated actionable behaviors needed to drive sales

• As a Boutique Manager I actively worked closely with the team to provide real-time training, coaching and guidance to drive service oriented and a client based business.
• active training featuring new products and launches
• hosted company events, promotions and national events. Partnered with the mall to actively partake in the annual fashion shows to create brand exposure- I was able to do Tim Gunn make for a fashion event.
• actively recruiting and networking to find new talent
• payroll management, payroll was managed according to allocation and adjustment was redirected if needed. Business was scheduled to business needs with the right talent at peak business hours.

• As the business leader, I was able to build this business to $1 Million and exceeding growth, becoming a competitive brand amongst the department.
• actively providing guidance utilizing company metrics and tools to review performance, goals and company expectations while celebrating successes.
• provide consistent training with new product launches while demonstrating company selling expectations through daily demonstrations, sampling and star, link and love product show and telling
• managed a client based business, each associate including myself would have a client book in which we could create and build connections
• collaborated with the team to drive sales during the busiest time of year, Gift with Purchase events and pre-sales
• hosting National artistry events throughout the year