Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Jenan Musa

Clarksville,TN

Summary

Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Office Worker

A 3 Aces Plumbing
Hilliard, OH
01.2026 - 05.2026
  • Managed daily office operations, ensuring smooth workflow and efficient communication.
  • Assisted in scheduling appointments and coordinating tasks for plumbing service requests.
  • Processed incoming customer inquiries via phone and email, providing timely responses.
  • Maintained accurate records of invoices and payments using office management software.

Team Leader

BIGGBY Coffee
Hilliard, OH
12.2023 - 07.2024
  • Led team in delivering exceptional customer service and maintaining product quality.
  • Trained new team members on operational procedures and coffee preparation techniques.
  • Assisted in inventory management, ensuring stock levels aligned with demand.
  • Coordinated daily tasks to optimize workflow and minimize downtime during peak hours.
  • Fostered a positive work environment through effective communication and team-building activities.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.

Education

Associate of Science - Nursing

Columbus State Community College
Columbus, OH
05-2029

High School Diploma -

Hilliard Bradley Highschool
Hilliard, OH
05-2025

Skills

  • Verbal communication
  • File organization
  • Professionalism and etiquette
  • Scheduling and planning
  • Team communication

Languages

English
Native or Bilingual
Arabic
Professional Working

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified

Timeline

Office Worker

A 3 Aces Plumbing
01.2026 - 05.2026

Team Leader

BIGGBY Coffee
12.2023 - 07.2024

Associate of Science - Nursing

Columbus State Community College

High School Diploma -

Hilliard Bradley Highschool