Jenasia Pagan

• Delivered mail and packages to residential and business addresses daily.
• Communicated with customers regarding mail services and delivery issues.
• Managed time effectively to complete routes within scheduled hours.
• Ensured that all safety guidelines were followed during deliveries.
• Reported any suspicious activities to supervisors immediately.

• Resolved customer complaints in a professional manner.
• Responsible for ordering supplies necessary for front-of-house operations.
• Interviewed, hired and trained new employees.

• Manage staff scheduling

• Managed reservations system including taking reservations over phone or online booking systems.
• Process payroll for employees using specialized payroll software.

• Oversaw inventory management to maintain stock levels and reduce waste.
• Managed staff schedules and maintained adequate staffing levels during peak hours.
• Resolved customer complaints promptly, ensuring positive dining experiences.
• Trained employees on duties, policies and procedures.