Jenay Quarles
Boston,MA
Summary
Highly organized and personable Administrator Coordinator with strong communication and multitasking abilities. Skilled in managing front-desk operations, handling high volumes of calls, scheduling appointments and providing exceptional customer service. Proficient in office software, phone systems and maintaining accurate records. Known for creating a welcoming environment, remaining calm under pressure and ensuring efficient day-to-day administrative support in a medical setting.
Overview
2027
2027
years of professional experience
Work History
Medical Admin Assistant II
Massachusetts Eye & Ear (Temp Assignment)
2026 - Current
- Managed scheduling for patient appointments and consultations, optimizing office workflow.
- Coordinated communication between departments to ensure seamless patient care and support.
- Assisted in maintaining accurate medical records using electronic health record (EMR) systems.
- Developed efficient filing systems for patient documents, enhancing retrieval speed and accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Surgical Services Coordinator II (Women's Care)
Tufts Medical Center
09.2024 - 01.2026
- Coordinated patient scheduling and appointments.
- Scheduled surgeries, preoperative appointments and daily patient visits.
- Prepared OR and clinic line up for the following day.
- Answered phones, triaged when necessary.
- Scheduled new and established patients including registration.
Surgical Coordinator II
Boston Children's Hospital
05.2023 - 05.2024
- Utilized excellent communication skills when interacting with patients, families and staff.
- Assisted surgeons in preparing for upcoming procedures according to departmental standards.
- Served as a liaison between various departments within the hospital during emergency situations.
- Reviewed upcoming surgical cases daily.
- Performed clerical duties such as filing paperwork and answering phones.
- Organized patient records, schedules, and appointment calendars for multiple surgeons.
- Advised patients about pre-operative instructions including dietary restrictions and medications.
Education
Foundation Year -
Northeastern University
Boston, MA06.2018
High School Diploma -
Tech Boston Academy
Boston, MA06.2017
Skills
- EPIC Knowledge
- Microsoft outlook & word
- Customer service
- Filing, Photocopy, Data entry
- Computer skills
- Excel
- Strong communication skills
- Medical terminology proficiency
- Office administration
Timeline
Surgical Services Coordinator II (Women's Care)
Tufts Medical Center
09.2024 - 01.2026
Surgical Coordinator II
Boston Children's Hospital
05.2023 - 05.2024
Medical Admin Assistant II
Massachusetts Eye & Ear (Temp Assignment)
2026 - Current
Foundation Year -
Northeastern University
High School Diploma -
Tech Boston Academy