Jenaya Ray
Lakewood
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction
Overview
3
3
years of professional experience
Work History
Sanitation Worker
Blue Ribbon Cleaning Company
08.2024 - 12.2024
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Upheld strict cleanliness standards by closely adhering to company policies, municipal codes, and industry regulations regarding sanitation practices.
- Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
- Contributed to a positive company image by professionally interacting with the public while performing sanitation tasks.
Service Center
PayLess Foods
09.2021 - 07.2024
- Identify, Sort, and stock a variety of merchandise
- Managed a high volume of calls and emails, maintaining professionalism and excellent customer service skills.
- Utilized problem-solving skills to address complex client issues effectively, ensuring prompt resolution and enhanced customer satisfaction ratings.
- Coordinated with team members to ensure timely completion of tasks.
- Assisted customers in locating and selecting tobacco products, ensuring a positive shopping experience..
- Managed inventory levels of lottery supplies, ensuring availability for continued sales operations.
- Adhered to strict security protocols for sensitive data handling and cash management in compliance with state regulations.
- Kept up-to-date with changing lottery rules and regulations, allowing for accurate information sharing with customers.
Checker
Payless Foods
09.2021 - 07.2024
- Aided in training new employees, sharing best practices for efficient job performance.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Reduced checkout waiting time for customers by maintaining an organized and efficient workspace.
- Operated POS systems efficiently while accurately processing transactions, contributing to seamless checkouts
- Developed solid rapport with regular customers, fostering trust through friendly interaction and reliable service.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enhanced client satisfaction by providing efficient and accurate WIC services.
- Enhanced customer satisfaction by efficiently managing self-checkout stations and promptly addressing issues.
- Ensured availability of adequate supplies such as receipt paper rolls and plastic bags, replenishing them regularly at each station for customer convenience.
- Contributed to store cleanliness by routinely sanitizing the self-checkout stations, promoting a healthy environment for customers and staff alike.
- Trained new employees on proper operation of the self-checkout system, fostering a knowledgeable and efficient team.
- Increased transaction accuracy by diligently monitoring customer transactions and assisting with barcode scanning when necessary.
Education
Everette Community College
12-2027
High School Diploma -
South Whidbey High School
06.2023
College Of The Sequions
06.2022
High School Diploma -
Sierra View JR Academy
05.2021
Skills
- Interpersonal skills
- Conflict management and resolution
- Customer Service
- Dependability
- Cash Registers
- Time-Management
- Stress management
- Self-regulation
- Competent
- Friendly
- Sanitation regulations
Awards
- Career Readiness, 2022
- Honor Roll, 2021
- Athlete Of The Year, 2020
Timeline
Sanitation Worker
Blue Ribbon Cleaning Company
08.2024 - 12.2024
Service Center
PayLess Foods
09.2021 - 07.2024
Checker
Payless Foods
09.2021 - 07.2024
High School Diploma -
South Whidbey High School
College Of The Sequions
High School Diploma -
Sierra View JR Academy
Everette Community College
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