Sonya Thompson
Lawrenceville,GA
Summary
Accomplished professional with over three decades of experience at Southern Insurance Underwriters, excelling in workflow optimization and effective communication. Demonstrated expertise in policy processing and service level agreements, enhancing operational efficiency by 30%. Renowned for exceptional problem-solving abilities and fostering team collaboration, consistently delivering high-quality service and driving organizational success.
Overview
34
34
years of professional experience
Work History
Service Center
Southern Insurance Underwriters
11.1990 - 05.2024
Issued cancellations and reinstatements for Personal Lines and Commercial Property 20232024.
2016-2023
Personal Linesissued Cancellations and reinstatements and invoiced the money cancellatiions and reinstatements.
Handled mail. forward emails and task from department workflow to the Underwriters.
2001-2010
Commercial Transportationissued policies/bound policies
1995-2001
Policy Processing-issued policies for all Commercial Departments.
1990-1994
Processing Department-reviewed policies for errors and made sure the money invoices dates and premiums match
Education
High School Diploma -
Shamrock High School
Decatur, GA06-1985
Skills
- Workflow Optimization
- Call Center Operations
- Escalation management
- Service Level Agreements
- Problem-solving abilities
- Multitasking
- Dependable and Consistent
- Troubleshooting skills
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Task Prioritization
- Quality Control
- Personnel Management
Timeline
Service Center
Southern Insurance Underwriters
11.1990 - 05.2024
High School Diploma -
Shamrock High School
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