Jency Aguilera
Laurel,USA
Summary
Friendly and dependable customer service professional with experience in retail, restaurant, and front desk environments. Strong communication, organization, and problem-solving skills with a proven ability to work efficiently in fast-paced settings. Bilingual and committed to providing excellent customer service while working collaboratively with team members.
Overview
8
8
years of professional experience
Work History
Fragrance Vendor
Coach and Jimmy Choo
12.2025 - Current
- Leveraged in-depth product knowledge to drive sales and support customer needs.
- Promoted fragrance products while providing personalized assistance to customers, enhancing their shopping experience.
- Assisted customers in selecting fragrances by providing personalized recommendations.
- Organized fragrance displays to attract customer attention. to enhance customer engagement and product visibility.
- Maintained product displays and inventory.
- Trained new team members on fragrance product knowledge and sales techniques.
Retail Associate
Macy's
03.2025 - Current
- Guided customers in product selection and purchases to enhance shopping experience.
- Assisted customers with product selection and purchases.
- Organized and displayed merchandise to attract customer attention and drive sales.
- Provided exceptional customer service in fast-paced retail environment to ensure customer satisfaction.
Server / Host
Chidos Tex-Mex Grill Restaurant
02.2020 - 07.2025
- Welcomed guests at entrance. and seated guests while maintaining a welcoming atmosphere.
- Took food and beverage orders accurately.
- Collaborated with kitchen staff to facilitate timely service and ensure guest satisfaction.
- Addressed customer concerns promptly. customer concerns professionally.
- Ensured cleanliness and organization of dining area, contributing to a pleasant dining environment.
Receptionist
J&J Restoration
01.2019 - 01.2020
- Answered multi-line phone calls and greeted visitors, ensuring a welcoming atmosphere.
- Scheduled appointments and maintained office records to support smooth operations.
- Assisted with administrative tasks and facilitated customer communication, enhancing client satisfaction.
Education
High School Diploma -
Reservoir High School
Complejo Educativo Pavanita
El SalvadorSkills
- Sales techniques
- Product knowledge
- Excellent customer service
- Effective communication
- Team collaboration
- Bilingual (English and Spanish)
- Time management
- Adaptability
- Organization
- Problem-solving
Timeline
Fragrance Vendor
Coach and Jimmy Choo
12.2025 - Current
Retail Associate
Macy's
03.2025 - Current
Server / Host
Chidos Tex-Mex Grill Restaurant
02.2020 - 07.2025
Receptionist
J&J Restoration
01.2019 - 01.2020
High School Diploma -
Reservoir High School
Complejo Educativo Pavanita