Jency Johnson
Gainesville
Summary
Detail-oriented administrative professional with over five years of experience in healthcare, government, and educational settings. Skilled in collecting and verifying sensitive information, maintaining accurate records, and providing excellent customer service in fast-paced environments. Experienced in interviewing individuals, handling confidential data, and ensuring compliance with policies and procedures. Holds a Master of Public Administration with strong communication, organizational, and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Middle School Science Educator
Alachua County Public Schools
- Current
- Maintain accurate records and documentation for multiple stakeholders.
- Communicate effectively with diverse individuals in a fast-paced environment.
- Manage multiple priorities while ensuring organization and accuracy.
Customer Service Team Member / Shift Support
Taco Bell
01.2013 - Current
- Provided customer service in a high-volume, fast-paced environment.
- Handled transactions, maintained accuracy, and resolved customer concerns.
- Demonstrated reliability, teamwork, and strong communication skills.
Administrative Assistant
CDS Family & Behavioral Services
01.2021 - 01.2022
- Supported administrative and client-facing operations in a healthcare-related setting.
- Answered and directed phone calls and assisted clients with inquiries.
- Maintained accurate data entry and organized records.
- Scheduled appointments and coordinated intake processes.
- Prepared reports and ensured documentation accuracy.
Administrative Assistant / Secretary to the Warden
CoreCivic – Florida Department of Corrections
01.2020 - 01.2021
- Provided administrative and documentation support in a regulated environment.
- Maintained confidential personnel and compliance records.
- Coordinated schedules, meetings, and official communications.
- Ensured accurate documentation and record-keeping.
Economic Self-Sufficiency Specialist
Florida Department of Children and Families
01.2019 - 01.2020
- Collected and verified sensitive personal and financial information in a high-volume environment.
- Interviewed clients to obtain accurate demographic, financial, and eligibility information.
- Maintained detailed and confidential electronic case files.
- Ensured compliance with state and federal regulations.
- Communicated clearly with clients regarding processes, deadlines, and requirements.
Administrative Assistant
Arbor Terrace at Hamilton Mill
01.2017 - 01.2019
- Supported front desk and administrative operations in a senior living community.
- Greeted residents and visitors, providing customer service and assistance.
- Maintained records, reports, and resident documentation.
- Assisted with onboarding processes and administrative tasks.
Education
Master of Public Administration (MPA) -
Grand Canyon University
01-2018
Bachelor of Science - Psychology (Industrial/Organizational)
Georgia Gwinnett College
01-2016
Skills
- Patient Registration & Intake
- Data Entry & Documentation
- Insurance & Information Verification
- Customer Service & Communication
- Confidential Information Handling
- Microsoft Office Suite
- Attention to Detail
- Multitasking & Time Management
- Problem Solving
- Professional Communication
- Fast-Paced Environment Adaptability
- Problem-solving skills
- Team collaboration
Certification
- Florida Educator Certificate – Middle Grades Science (5–9)
- Florida Educator Certificate – Social Science (6–12)
Timeline
Administrative Assistant
CDS Family & Behavioral Services
01.2021 - 01.2022
Administrative Assistant / Secretary to the Warden
CoreCivic – Florida Department of Corrections
01.2020 - 01.2021
Economic Self-Sufficiency Specialist
Florida Department of Children and Families
01.2019 - 01.2020
Administrative Assistant
Arbor Terrace at Hamilton Mill
01.2017 - 01.2019
Customer Service Team Member / Shift Support
Taco Bell
01.2013 - Current
Middle School Science Educator
Alachua County Public Schools
- Current
Bachelor of Science - Psychology (Industrial/Organizational)
Georgia Gwinnett College
Master of Public Administration (MPA) -
Grand Canyon University