Jenea Cotter
MALVERN
Summary
Experienced professional transitioning from education into insurance account management, bringing expertise in case management, compliance documentation, and client communication. Skilled in assessing individual needs, resolving concerns, and ensuring all requirements are met with precision. Known for building strong relationships, problem-solving under pressure, and delivering service that supports both clients and organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Special Education Teacher
Lakeside High School
08.2021 - Current
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
Special Education Teacher
Paragould School District
07.2020 - 08.2021
- Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
- Provided targeted instructional support to struggling learners, identifying specific areas for improvement and designing effective intervention plans.
- Collaborated with multidisciplinary teams to provide comprehensive support for students with special needs.
Special Education Teacher
Nettleton Public Schools
08.2018 - 07.2020
- Improved reading comprehension among students with learning disabilities by designing and delivering targeted literacy activities.
- Implemented individualized education plans for students with diverse learning needs, ensuring personalized support.
Auto Claims Adjuster
Pilot Catastrophe Services
08.2017 - 11.2017
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
Contents Claims Adjuster
Pilot Catastrophe Services
01.2006 - 04.2006
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Customer Service Representative - Licensed Produce
Allstate Insurance Co - Paul Scaffidi
12.2004 - 01.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Master of Science - Special Education
Arkansas State University
Jonesboro, AR12-2020
Bachelor of Science - Early Childhood Education
Arkansas State University
Jonesboro, AR05-2012
Skills
- Policy administration
- Claims handling
- Client needs assessment
- Claims management
- Quote development
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Adaptability and flexibility
Certification
- Certified Special Education Teacher
- Certified English 7-12 Teacher
- Certified P - 4 Elementary Teacher
- Real Estate License Arkansas - 2022 - present
- Licensed Texas Aduster - All Lines #1458297- 2017 - present
- Property & Casualty License Training - 2025
Timeline
Special Education Teacher
Lakeside High School
08.2021 - Current
Special Education Teacher
Paragould School District
07.2020 - 08.2021
Special Education Teacher
Nettleton Public Schools
08.2018 - 07.2020
Auto Claims Adjuster
Pilot Catastrophe Services
08.2017 - 11.2017
Contents Claims Adjuster
Pilot Catastrophe Services
01.2006 - 04.2006
Customer Service Representative - Licensed Produce
Allstate Insurance Co - Paul Scaffidi
12.2004 - 01.2006
Master of Science - Special Education
Arkansas State University
Bachelor of Science - Early Childhood Education
Arkansas State University
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