Jenefer Flores
Pulaski,Tn
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Service Professional
Olive Garden
Spring Hill, TN
08.2025 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Maintained a clean and organized expo station, improving efficiency in the kitchen
- Verified prepared food met standards for quality and quantity before serving to customers.
- Streamlined communication between front-of-house and kitchen staff to improve order accuracy and speed of service.
- Contributed to a positive team environment by assisting coworkers during busy periods when necessary.
- Mastered knowledge of menu offerings, providing accurate information to servers as needed..
To-Go Specialist
Olive Garden
Spring Hill, TN
11.2024 - Current
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Ensured accurate order preparation and timely delivery for to-go customers
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Monitored and replenished supplies in to-go area, ensuring uninterrupted service during busy periods.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender
Olive Garden Restaurant
Spring Hill, TN
08.2024 - Current
- Executed cocktail crafting and serving processes, ensuring consistency in presentation and taste.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Monitored guest behavior and enforced alcohol awareness guidelines to promote a safe environment.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Server
Olive Garden Restaurant
Spring Hill, TN
06.2024 - Current
- Greeted guests warmly and provided friendly, attentive service.
- Took food and beverage orders accurately and entered into POS.
- Addressed guests questions, requests and explained daily specials or promotions.
- Communicated special requests or dietary needs to the kitchen.
- Processed guests checks and payments accurately.
- Implemented upselling strategies to enhance guest experience and increase sales revenue.
- Bussed and reset tables to keep dining room and work areas clean.
Food Service Manager
The Tennessean Travel Stop
Cornersville, Tn
07.2023 - 03.2024
- Supervised staff, oversaw daily operations, and ensured seamless customer service.
- Nurtured a supportive atmosphere while mentoring team members to achieve their full potential.
- Demonstrated effective communication which ensured seamless coordination between front of house and kitchen teams.
- Developed schedules to optimize labor resources and meet peak demand periods effectively.
- Coordinated inventory management, minimizing waste while maintaining product availability.
- Resolved customer issues promptly to enhance overall service quality in travel stop operations.
Catering Manager
Metz Culinary Management at UT Southern
Pulaski, TN
08.2022 - 07.2023
- Coordinated food and beverage services for businesses and groups within UTS campus.
- Worked with chefs to plan menus according to client needs and budgets.
- Arranged transportation for any equipment used to make sure everything went smoothly on site before guests arrived.
- Implemented health and safety protocols during food preparation and service to ensure compliance with regulations.
- Supervised student workers, including training, scheduling, and assigning job duties.
Kitchen Supervisor
Metz Culinary Management at UT Southern
Pulaski, Tn
09.2021 - 08.2022
- Planned workloads, allocated tasks, and monitored progress against tasks.
- Demonstrated general knowledge of cooking, ability to follow recipes and create menu items.
- Supervised students in the serving area with regards to safety and behavior.
- Supervised daily operations to ensure compliance with food safety and sanitation standards.
- Implemented efficient inventory management practices to minimize waste and reduce costs.
Cocktail Server
Jonathan’s Grill Cliff Farms
Madison, Al
12.2021 - 03.2022
- Interacted with customers by taking their order, making recommendations, serving food and drinks, and processing payments.
- Handled multiple tables and tasks in an efficient manner.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
Cook
Metz Culinary Management at UT Southern
Pulaski, TN
08.2021 - 09.2021
- Conducted regular inspections of ingredients and finished items to ensure optimal freshness and quality.
- Crafted and executed a variety of menu items adhering to dietary guidelines and specified menu requirements.
- Oversaw the preparation of diverse cooking methods including baking, grilling, steaming, boiling, and frying of meats, vegetables and other foods.
- Presented, garnished, and arranged final dishes.
- Executed safe and effective use of cutting tools, cookware, and bakeware to ensure high-quality meal preparation.
- Ensured cleanliness and sanitation of workspace to promote a safe working environment.
Server
The Tennessean Travel Stop
Cornersville, Tn
04.2021 - 08.2021
- Serviced guests with food and beverage requests in a timely, professional, and friendly manner.
- Maintained cleanliness of tables and dining area, and completed running and closing sidework related to job duties.
- Provided a friendly and caring experience for every guest that came into the restaurant.
- Communicated with guests about status of their food and any problems that may arise in a friendly and sincere manner.
Manager
Sonic Drive In
Pulaski, TN
04.2020 - 04.2021
- Onboarded new employees, including training, mentoring, and new hire documentation.
- Raised performance in areas of sales, management, and operations by identifying and targeting areas in need of improvement.
- Cross-trained existing employees to maximize team agility and performance.
- Handled day-to-day side work, ensuring levels of productivity and progression.
- Generated repeat business throughout exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Quickly and accurately counted drawers at beginning and end of each shift.
Server
Olive Garden
Green Bay, WI
06.2019 - 03.2020
- Collected credit cards, cash, and gift certificate payments and dispensed change for transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Upsold high profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complementary items for dissatisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Carhop
Sonic Drive In
Pulaski, TN
02.2017 - 02.2019
- Maintain professionalism while dealing with high order volumes.
- Performed shift change tasks each day to keep store efficient and neat.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Answered guests’ questions and promoted special products.
Education
High School Diploma -
Cornersville High School
Cornersville, Tn05.2017
Skills
- Fast Learner
- Attention to detail
- Strong work ethic, with a willingness to take initiative
- Ability to work efficiently in a fast-paced environment
- Critical thinking
- Organization and time management
- Bilingual- Spanish and English
- ServSafe certified 11/2020-11/2025
- TABC server permit 11/23-11/28
Timeline
Service Professional
Olive Garden
08.2025 - Current
To-Go Specialist
Olive Garden
11.2024 - Current
Bartender
Olive Garden Restaurant
08.2024 - Current
Server
Olive Garden Restaurant
06.2024 - Current
Food Service Manager
The Tennessean Travel Stop
07.2023 - 03.2024
Catering Manager
Metz Culinary Management at UT Southern
08.2022 - 07.2023
Cocktail Server
Jonathan’s Grill Cliff Farms
12.2021 - 03.2022
Kitchen Supervisor
Metz Culinary Management at UT Southern
09.2021 - 08.2022
Cook
Metz Culinary Management at UT Southern
08.2021 - 09.2021
Server
The Tennessean Travel Stop
04.2021 - 08.2021
Manager
Sonic Drive In
04.2020 - 04.2021
Server
Olive Garden
06.2019 - 03.2020
Carhop
Sonic Drive In
02.2017 - 02.2019
High School Diploma -
Cornersville High School