Alina Ramirez
Pasadena,TX
Summary
I multitask fast-paced environments, managing phone inquiries while engaging with clients in person. Strong communication skills and a commitment to delivering exceptional customer service are demonstrated. Quick to learn new processes and technologies, ensuring seamless adaptation to various tasks and responsibilities. Eager to leverage skills to contribute positively to team success and enhance client experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Professional
H&R Block
Alvin, TX
01.2019 - 04.2021
- Reviewed daily reports, managed emails using Microsoft outlook and made sure the office was ready for clients and tax preparers.
- Was in control of outbound and in-bound calls, assisting clients over the phone or in the office at my best abilities.
- Filing paperwork and securing clients information, making sure we did not have any security breach when it came to the clients privacy.
- Stocking up the office , keeping the printer full of paper, making sure things were organized in the office for easier managing when it came to supplies.
- Ran multiple offices at different locations due to my work ethnic and efficiency.
- Multitasking answering phone calls, assisting clients that walk in and checking them in to be seen my tax preparers.
Education
High school diploma - undefined
Alvin High School
Alvin, TX05.2017
Skills
- Fast typing
- Fast learner
- Excellent speaking
- Consistent
- Multitasker
- Determination
- Dependable
- Fast pace
- Organized
Timeline
Customer Service Professional
H&R Block
01.2019 - 04.2021
High school diploma - undefined
Alvin High School