Summary
Overview
Work History
Education
Skills
Timeline
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Brinesha Abram

Pine Bluff ,AR

Summary

Dynamic professional with a proven track record in customer service and problem-solving, demonstrated at Atomic Wings and in diverse roles across healthcare and corrections. Excelled in fast-paced environments, enhancing team efficiency and customer satisfaction. Skilled in active listening and critical thinking, with a commitment to continuous learning and improvement.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Atomic Wings
10.2024 - Current
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Inbound Receiver

Amazon
10.2022 - Current
  • Collaborated with team members to unload trucks, expedite the receiving process, and minimize delays.
  • Maintained a safe work environment by adhering to safety guidelines and properly operating equipment during the receiving process.
  • Reduced discrepancies in inventory by promptly identifying and reporting damaged or missing items upon receipt.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Assisted with cross-training initiatives aimed at increasing team flexibility and versatility in handling various warehouse responsibilities.

Pct

JRMC
05.2021 - 08.2021
  • Enhanced PCT trainee skills by developing comprehensive simulation exercises and hands-on practice sessions.
  • Maintained up-to-date knowledge of healthcare regulations, trends, and advancements in patient care techniques.
  • Directly cared for patients at least Number hours each month to maintain currency on clinical techniques.
  • Compiled, administered and graded examinations to evaluate and record student comprehension levels.
  • Organized and led skill-building workshops, focusing on topics like medication administration, wound care, and patient assessment techniques.

Corrections Officer

Tucker Max
10.2019 - 02.2021
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Documented prisoner identification, charges and inmate disturbance incidents.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Supported successful emergency response efforts by participating in regular drills and training exercises.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Authored incident reports for management on violations and discrepancies.

Cna

Davis Nursing Home
07.2017 - 01.2018
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.

Education

Associate Degree In Nursing - Nursing

Ualr
Littlerock, AR

General Studies - Nursing

Seark College
Pine Bluff
05.2018

Diploma -

Pine Bluff High School
Pine Bluff, AR
05.2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Fast Typing
  • Fast learning

Timeline

Customer Service Representative

Atomic Wings
10.2024 - Current

Inbound Receiver

Amazon
10.2022 - Current

Pct

JRMC
05.2021 - 08.2021

Corrections Officer

Tucker Max
10.2019 - 02.2021

Cna

Davis Nursing Home
07.2017 - 01.2018

Associate Degree In Nursing - Nursing

Ualr

General Studies - Nursing

Seark College

Diploma -

Pine Bluff High School

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Brinesha Abram