Alyssa M. Vincent
Summary
I was taught never to be afraid of new opportunities, I want to learn as much as possible to help in every scenario. My career goal is to become an archeologist, traveling all over to learn the good and bad histories of the world and to meet new people. Everybody has a different story, I believe they need to be shared.
Dedicated and customer-focused Store Associate with 5+ years of experience in retail environments. Skilled in providing exceptional customer service, driving sales, and maintaining a well-organized and visually appealing store. Proven ability to assist customers with product selection, process transactions efficiently, and contribute to a positive shopping experience. Excellent communication and teamwork skills, with a strong attention to detail and a proactive approach to solving problems. Looking to leverage my experience and expertise to contribute to the success of a dynamic retail team.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Suburban Propane
Millersville
09.2025 - Current
- Assisted customers with inquiries regarding propane services and billing.
- Coordinated service appointments for residential and commercial clients.
- Processed customer orders accurately using company software systems.
- Educated customers on safe propane usage and maintenance practices.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with delivery teams to ensure timely service fulfillment.
- Maintained accurate records of customer interactions and transactions.
- Supported team efforts in improving customer service workflows and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Analyzed data trends to support strategic decision-making processes.
- Analyzed inventory data to identify trends and improve stock management.
- Collaborated with suppliers to ensure timely delivery of materials.
- Monitored stock levels using inventory management software for accuracy.
- Managed communication between drivers and clients for efficient service.
- Utilized routing software to optimize delivery routes and minimize delays.
- Assisted in scheduling shifts and managing driver assignments effectively.
- Monitored vehicle locations using GPS tracking systems for real-time updates.
Team Associate
Tractor Supply Co.
Glen Burnie
01.2025 - 09.2025
- Supported team members in daily tasks and projects to ensure timely completion
- Assisted with organizing and maintaining team schedules, meetings, and communication
- Collaborated effectively with cross-functional teams to achieve team goals and objectives
- Contributed to team brainstorming sessions and offered creative solutions to challenges
- Maintained a positive and supportive work environment by promoting teamwork and collaboration
- Greet customers to guarantee connection and engage with sales based off of undercover questions
Customer Service Representative
Avis Budget Group
Hanover
06.2024 - 01.2025
- Assist customers with rentals, guiding them to the return lanes
- Book customers for reservations and select desired vehicle, ensuring cleanliness
- Operate exit gate to confirm reservations and make operations run smoothly
- Input all ready vehicles into the system for fast rentals, remove any with damages, filth, or bad smell.
- Transported vehicles to desired stations
- Acted as a liaison between customers and other departments to ensure seamless communication and resolution of complex issues
- Maintained detailed records of customer interactions and feedback, providing valuable insights for improving products and services
Delivery Driver
Kangaroo Direct LLC
Glen Burnie
12.2023 - 06.2024
- Sorted, loaded, and secured packages in delivery van
- Gained and demonstrated strong customer service skills as a driver
- Collaborate with dispatch to maximize delivery efficiency in a fast-paced, high-volume work environment
- Manage 200 delivery orders per day for Amazon and interface with customers to resolve product issues and find difficult locations
- Optimize route planning during high-volume business days to reduce delays
- Maintained cleanliness of company vehicles, alerted management to potential issues, and ensured compliance with traffic regulations at all times
- Communicate with customers to ensure compliance with delivery specifications and maintain strict adherence to Covid-19 safety protocols
- Manage time carefully to provide a punctual and friendly service upholding company brand
- Inspected vehicle before and after each daily route
Delivery Driver
Delivery 101
Hanover
09.2023 - 01.2024
- Sorted, loaded, and secured packages in delivery van
- Gained and demonstrated strong customer service skills as a driver
- Collaborate with dispatch to maximize delivery efficiency in a fast-paced, high-volume work environment
- Manage 200 delivery orders per day for Amazon and interface with customers to resolve product issues and find difficult locations
- Optimize route planning during high-volume business days to reduce delays
- Maintained cleanliness of company vehicles, alerted management to potential issues, and ensured compliance with traffic regulations at all times
- Communicate with customers to ensure compliance with delivery specifications and maintain strict adherence to Covid-19 safety protocols
- Manage time carefully to provide a punctual and friendly service upholding company brand
- Inspected vehicle before and after each daily route
Receptionist/Cashier
Antwerpen Automotive
Pasadena
01.2020 - 03.2021
- Confirm work orders for the day and boot computer up, finishing any updates needed before the day starts
- Review charges on customer invoice upon arrival then return keys
- Safely move vehicles out of garage for easy pickup
- Greeted customers warmly and assisted them with inquiries regarding products and services
- Managed multiple phone lines and directed calls to the appropriate departments
- Handled cash and credit card transactions accurately and efficiently
- Maintained cleanliness and organization of the reception and cashier area
- Provided excellent customer service to ensure a positive experience for all patrons
- Follow up with customers after repair and/or schedule next appointment
Education
High School Diploma -
Northeast High School
Pasadena, MD 08.2018 - 05/2020
Skills
- Multi-Phone Systems
- Fast Typing
- Cash Handling
- Administrative Experience
- Food Service
- Barista Experience
- Computer Skills
- Organization Skills
- Vehicle Maintenance
- Bookkeeping
- Accounts Payable
- Driving
- Data Entry
- Fast Learner
- Filing
- Dispatching
- Customer Service
- Data analysis
- Customer service
- Conflict resolution
- Order processing
- Inventory management
- Customer relationship management
- Team collaboration
- Time management
- Effective communication
- Attention to detail
- Technical support
- Scheduling coordination
- Spreadsheets
- Appointment scheduling
- Verbal and written communication
- Researching
- Coordination
- Typing proficiency
Hobbies and Interests
- Photography
- Exploring nature
- Wildlife and landscape photography
- Bicycling
- Hiking
- Car enthusiast
- Hands-on work with family business
Timeline
Customer Service Representative
Suburban Propane
09.2025 - Current
Team Associate
Tractor Supply Co.
01.2025 - 09.2025
Customer Service Representative
Avis Budget Group
06.2024 - 01.2025
Delivery Driver
Kangaroo Direct LLC
12.2023 - 06.2024
Delivery Driver
Delivery 101
09.2023 - 01.2024
Receptionist/Cashier
Antwerpen Automotive
01.2020 - 03.2021
High School Diploma -
Northeast High School
08.2018 - 05/2020