Tarnisha Walker
Spring
Summary
Dynamic Customer Care Professional with a proven track record at Amex Assurance, excelling in regulatory compliance and problem-solving. Adept at managing high-volume inquiries while delivering exceptional service. Skilled in financial transaction processing and team collaboration, ensuring timely resolutions and customer satisfaction. Passionate about enhancing client experiences through effective communication and attention to detail.
Overview
5
5
years of professional experience
Work History
Customer Care Professional
Amex Assurance
04.2025 - Current
- Assist American Express cardmembers with insurance benefits by clearly explaining coverage details, policy terms, and claim eligibility.
- Guide customers through the claims process by collecting required documentation, verifying accuracy, and submitting claims for processing.
- Provide accurate claim status updates while ensuring timely resolution of inquiries.
- Maintain strict compliance with regulatory requirements, company policies, and data privacy standards.
- Collaborate with claims adjusters and internal teams to resolve escalated issues efficiently.
Transfer Agent
Computershare
12.2023 - 04.2025
- Processed and validated financial transactions such as transfers, exchanges, and selling or purchasing shares in compliance of SEC.
- Reviewed and verified legal documents (affidavits, death certificates, stock powers) for ownership changes, name corrections, or account updates.
- Interpreted and applied complex processing rules and regulatory guidelines to ensure compliance with company policies and federal regulations.
- Managed high-volume workloads while meeting strict deadlines.
- Collaborated with internal departments to ensure seamless and timely transaction processing.
Loan Processor
Sourcepoint
10.2020 - 02.2021
- Work directly with borrowers to answer questions, understand their needs and guide them through the loan application process.
- Verify information contained in mortgage application to ensure adherence to corporate/regulatory requirements.
- Coordinate with borrower to compile required documents pertaining to income, assets, liabilities, and other factors.
- Collaborate with title, valuation, underwriting, and closing to evaluate documentation provided by borrowers.
- Provide recommendations if the loan does not meet requirements of approval.
Education
Associates Degree - Business Administration
Lone Star College
Houston, TX05-2026
High School DIploma -
Dekaney High School
Houston, TX08-2018
Skills
- Communication skills
- Problem solving
- Attention to detail
- Fast typing
- Team collaboration
- Leadership abilities
- Time management
- Creative thinking
- Decision making
- Adaptability in fast-paced environments
- Multitasking proficiency
- Project management expertise
- Writing skills
- Active listening techniques
- Zendesk proficiency
- Citrix experience
- VMware knowledge
- Avaya familiarity
- Five9 usage experience
- Microsoft Excel expertise
- Microsoft Dynamics experience
- Genesys knowledge
- Financial transaction processing skills
- Regulatory compliance understanding (SEC, IRS, SOX)
- Investigative research capabilities
- Data entry accuracy and efficiency
- CRM and transfer systems knowledge (DTC, internal platforms)
- Outbound calling proficiency
Timeline
Customer Care Professional
Amex Assurance
04.2025 - Current
Transfer Agent
Computershare
12.2023 - 04.2025
Loan Processor
Sourcepoint
10.2020 - 02.2021
Associates Degree - Business Administration
Lone Star College
High School DIploma -
Dekaney High School