Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ashley Gordon

Moncks Corner,SC

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Care Professional

Assurant
Moncks Corner, SC
04.2024 - Current
  • Provide customers with knowledge for their car rent benefits on their credit card.
  • Provide the customers with a summary of the benefit as well as a letter of coverage for the rental companies.
  • File claims for the customers.
  • Provide customers with updates on their claims.

Senior Agent

Iqor
09.2011 - 03.2024
  • Answer inbound calls and greet customers
  • Place outbound calls and communicate with customers.
  • Great team player
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver customer service through effective and timely resolution of various customer inquiries and concerns.
  • Take an active role in educating customers.

Education

Associate - Paralegal Studies

Trident Technical College
North Charleston, SC
12.2020

Certificate - Legal Assistant

Beta Technology
North Charleston, SC
05.2006

Skills

  • Cold Calling
  • Personal Assistant Experience
  • Legal Research
  • Legal Drafting
  • Paralegal
  • Litigation
  • Administrative Experience
  • Transcription
  • Calendar Management
  • Adobe Acrobat
  • Microsoft Outlook
  • Westlaw
  • Filing
  • Proofreading
  • Negotiation
  • Organizational Skills
  • Microsoft Word
  • Writing Skills
  • Databases
  • Event Planning
  • English
  • Typing
  • Hospitality
  • Customer service
  • Phone etiquette
  • Data entry
  • Communication skills
  • Sales
  • Live chat
  • Zendesk
  • IOS
  • Microsoft Office
  • Inside sales
  • Analysis skills
  • Law office

Certification

  • Paralegal Certificate December 2022 to Present
  • Certified Notary Public July 2023 to July 2033
  • Driver's License

Languages

English - Expert

Timeline

Customer Care Professional

Assurant
04.2024 - Current

Senior Agent

Iqor
09.2011 - 03.2024

Associate - Paralegal Studies

Trident Technical College

Certificate - Legal Assistant

Beta Technology
Ashley Gordon