Jeneice Figueroa
Allentown,PA
Summary
Versatile and empathetic professional with a strong track record at Highmark, Inc., adept in customer service and cash handling. Leveraged effective problem-solving and communication skills to enhance customer satisfaction significantly. Demonstrated a strong work ethic and adaptability, excelling in fast-paced environments and improving service processes.
Overview
11
11
years of professional experience
Work History
Concierge
Highmark, Inc.
03.2018 - 02.2025
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- I successfully enhanced customer satisfaction by streamlining service processes and ensuring a seamless experience for all visitors. This involved managing inbound and outbound calls, processing payments with accuracy, maintaining organized records through diligent data entry and filing.
Teacher's Assistant
Expressive Imagination Academy
11.2016 - 02.2025
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Customer Service Cashier
Giants Food Store
07.2014 - 03.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Assisting customers by accepting different types of payments
- Pointing customers in the right directions based off their needs.
Education
General Studies
Lehigh Carbon Community College
Schnecksville, PAHigh School Diploma -
William Allen High School
Allentown, PA06.2015
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Cash handling
- Scheduling
- Communication skills
- Time management
- Flexible
Timeline
Concierge
Highmark, Inc.
03.2018 - 02.2025
Teacher's Assistant
Expressive Imagination Academy
11.2016 - 02.2025
Customer Service Cashier
Giants Food Store
07.2014 - 03.2016
General Studies
Lehigh Carbon Community College
High School Diploma -
William Allen High School
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